About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
To learn more about our team and office culture in England (UK), visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/
Responsibilities:
- Lead the resolution of the most complex and critical technical issues, serving as the final escalation point within the support organization.
- Develop and maintain comprehensive internal technical documentation for support teams.
- Design and deliver high-level technical training programs for support teams, focusing on advanced troubleshooting techniques and emerging technologies.
- Assist in incident response during product outages, working closely with Engineering teams.
- Spearhead preparation efforts for major product or feature launches, including comprehensive testing, technical documentation, and support strategy development.
- Collaborate with the Product Management team to provide in-depth technical feedback and insights.
- Foster strong relationships with Engineering teams, leading joint initiatives to resolve complex product issues and drive significant improvements.
- Coordinate with Product Services to ensure alignment between internal and customer-facing documentation.
- Engage with third-party vendors to resolve customer-impacting issues.
- Apply advanced troubleshooting and problem-solving skills to address complex customer issues.
- Monitor and analyze trends in complex support tickets, providing insights to improve product performance.
- Contribute to the development of best practices and standard operating procedures for support teams.
- Provide strategic guidance on the implementation and configuration of KnowBe4 products for high-profile or complex customer environments
- Lead initiatives for continuous improvement of support processes and tools, driving innovation in service delivery.
- Mentor and develop Advanced Support Engineers, fostering technical excellence and career growth within the team.
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- A minimum of 3 year experience in similar or related position
- Familiarity with firewall and email protocols is preferred
- Two-year degree preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
KnowBe4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KnowBe4 and has not been reviewed or approved by KnowBe4.
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Healthcare Strength — Fully paid medical insurance for U.S. employees is repeatedly emphasized alongside dental/vision options and mental-health resources. This makes the benefits package feel materially strong even when cash compensation perceptions vary by role.
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Leave & Time Off Breadth — Open paid time off is positioned as a meaningful part of the total rewards package, with generous time-off framing across U.S. and local-region policies. Time-off flexibility is also reinforced by self-care initiatives and related cultural practices.
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Career-Linked Recognition & Rewards — Company-wide monthly bonuses, referral bonuses, and certification reimbursement/completion bonuses create multiple ways to earn beyond base pay. Learning and leadership programs are also framed as tangible rewards tied to development and progression.
KnowBe4 Insights
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What We Do
KnowBe4 is a platform for security awareness training and simulated phishing attacks.
