The Role
Own the interface between driver supply and dark store ops to align rider availability with demand, monitor first- and last-mile KPIs, run root-cause analyses, design SOPs, coordinate cross-functional ops reviews, pilot process improvements (slot optimization, routing, zoning), and act as the escalation point for supply-store issues.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
The Snoomart Operations Manager acts as the critical bridge between the driver supply team and dark store operations - diagnosing systemic inefficiencies across first-mile and last-mile, translating data into process improvements, and ensuring that supply-side decisions land cleanly at the store and rider level. You own the connective tissue of Snoomart’s fulfilment engine.
🛠 What You’ll Get Your Hands On:
- Serve as the primary interface between the driver supply team and dark store operations — ensuring rider availability aligns with order demand patterns, and surfacing store-side constraints upstream before they create fulfilment gaps.
- Own the end-to-end operations health dashboard: track first-mile metrics (TDT, Arrival Time, etc.) and last-mile metrics (on-time promise, rider utilisation, order accuracy, cancellation rate) on a daily basis.
- Conduct structured root-cause analysis on recurring operational failures.
- Partner with driver supply planners and dark store Team Leaders to ensure manpower and rider allocation responds to actual order volume patterns rather than static schedules.
- Design and embed SOPs across handover - with particular attention to the handoff points where supply-side errors compound into customer-facing failures.
- Lead periodic cross-functional ops reviews with driver supply, store ops, and tech teams - turning KPI data into prioritised improvement sprints with clear owners and deadlines.
- Identify and pilot process improvements (slot optimisation, routing logic, rider zoning) and build the measurement framework to validate impact before scaling.
- Act as the operational escalation point for cross-functional issues that fall between driver supply and store ops.
🧙♂️ The Magic You Bring:
- Minimum 3 years of experience in operations, supply chain, logistics, or fulfillment is required.
- Demonstrable experience sitting at the intersection of two operational functions (e.g. driver supply + store ops, or warehouse + delivery) rather than owning just one end.
- Strong analytical instinct — comfortable pulling data, building simple dashboards, and telling a clear story from ambiguous numbers.
- Process-design mindset: able to document a current-state flow, identify the failure points, and write an SOP that people will actually follow.
- Influence without authority — this role coordinates across teams without direct line management of store or supply staff, so strong stakeholder management is essential.
- High comfort with ambiguity and cross-functional ownership gaps — you find the problem’s real owner and build alignment rather than waiting for someone else to step in.
✨ Bonus Points if You Have:
- Quick commerce, dark store, or grocery delivery experience
- E-commerce operations background
- Ride-hailing or driver/fleet management experience
- Formal operations excellence background (Lean, Six Sigma, or similar)
- Start-up or high-growth environment experience
- Proficiency in Excel and Tableau for operational reporting
- Arabic language skills
- MENA market knowledge
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- Minimum 3 years of experience in operations, supply chain, logistics, or fulfillment
- Experience coordinating between two operational functions (e.g., driver supply and store ops)
- Strong analytical skills; comfortable pulling data, building simple dashboards, and deriving insights
- Process-design mindset: document current-state flows, identify failures, and write practical SOPs
- Ability to influence without authority and strong stakeholder management
- Comfort with ambiguity and cross-functional ownership gaps
- Experience in quick commerce, dark store, or grocery delivery
- E-commerce operations background
- Ride-hailing or driver/fleet management experience
- Formal operations excellence background (Lean, Six Sigma, or similar)
- Start-up or high-growth environment experience
- Proficiency in Excel and Tableau for operational reporting
- Arabic language skills
- MENA market knowledge
Am I A Good Fit?
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
