SNOC Engineer II (Mexico)

Are you passionate about technology operations, cybersecurity, and solving complex infrastructure challenges before they impact users?

DYOPATH is seeking a SNOC Engineer II who enjoys troubleshooting, continuous learning, and collaborating across security, network, systems, and cloud environments. This role is ideal for someone who thrives in a fast-paced operations center, enjoys investigating incidents, and wants to play a meaningful role in improving the security, stability, and performance of client environments.

• Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day).
• Grow & Thrive – Access to technical training, certifications, mentorship opportunities, and ongoing professional development.
• Award-Winning Culture – Recognized for delivering exceptional service and building strong client relationships.
• Teamwork & Respect – Work alongside talented professionals in a collaborative environment where contributions are valued and success is celebrated.

• Aguinaldo (25 days – above legal requirement)
• Vacation + 25% premium
• IMSS + Major medical insurance (family included)
• Monthly savings fund + pantry vouchers
• Transportation assistance
• Quarterly performance bonus opportunities
• Paid life events leave (parental, marriage, bereavement)

• Location: Remote (Mexico)
• Schedule: 1st Shift; Sunday through Thursday
• Salary: 38,000 MXN (monthly)

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed.
• Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility.
• Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
• Serve as an escalation point for unresolved alerts and incidents within your primary technical domain.
• Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
• Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles.
• Collaborate with project and engineering teams to support implementation and integration of new technologies.
• Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality.
• Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

• Investigate and respond to complex security incidents involving suspicious activity, privilege misuse, malware, phishing, and potential compromise.
• Conduct root cause analysis and recommend remediation actions to reduce future risk.
• Maintain and tune SIEM and EDR detections to improve alert quality and operational effectiveness.
• Support proactive security initiatives including threat hunting, detection improvement, and monitoring optimization.
• Collaborate with clients and internal teams to implement remediation and risk reduction strategies.
• Mentor SNOC Engineer I team members on investigation techniques, incident triage, and escalation procedures.

• Troubleshoot advanced network incidents including routing issues, packet loss, VLAN misconfigurations, and connectivity disruptions.
• Perform root cause analysis on recurring network-related problems.
• Support and troubleshoot networking technologies and protocols such as BGP, OSPF, STP, VPNs, QoS, TCP/IP, DNS, and DHCP.
• Validate and assist with network device changes following established change management procedures.
• Maintain and optimize network monitoring tools, alert thresholds, and escalation workflows.
• Support infrastructure maintenance activities including firmware upgrades, firewall updates, and planned maintenance windows.
• Collaborate with vendors and service providers to resolve escalated connectivity issues.

• Troubleshoot advanced Windows and Linux operating system issues, including service failures, application crashes, dependency conflicts, and performance concerns.
• Perform root cause analysis for recurring server and infrastructure incidents.
• Support Active Directory administration including user account management, permissions, and Group Policy administration.
• Automate routine operational tasks using PowerShell, Bash, or similar scripting technologies.
• Assist with patch management, vulnerability remediation, maintenance windows, and system health reviews.
• Partner with application owners and infrastructure teams to resolve complex system-related issues.
• Provide mentorship and technical guidance to SNOC Engineer I staff.

• Troubleshoot cloud-based incidents involving networking, compute, storage, authentication, and identity services.
• Implement and maintain monitoring, alerting, and logging solutions across cloud platforms.
• Validate cloud infrastructure changes, deployments, and updates.
• Support cloud cost optimization efforts by analyzing resource utilization and usage trends.
• Collaborate with architects and engineering teams to improve platform reliability, resilience, and operational maturity.
• Mentor SNOC Engineer I team members on cloud monitoring and incident response best practices.

Required

• Associate's degree in Information Technology, Cybersecurity, or a related field; or equivalent combination of education and experience.

Preferred

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field.

Preferred Certifications

• CompTIA Security+
• CompTIA CySA+
• CompTIA Network+
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate
• ITIL Foundation Certification or equivalent

• 2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments.
• Solid understanding of common cyber threats and attack techniques, including phishing, malware, brute-force attacks, and lateral movement.
• Experience with incident response processes, alert triage, containment, escalation, and investigation workflows.
• Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols.
• Experience administering and troubleshooting Windows and/or Linux environments.
• Familiarity with SIEM platforms, monitoring tools, alert management systems, or security operations technologies.
• Strong troubleshooting and analytical skills with the ability to independently resolve technical issues.
• Effective written and verbal communication skills, including incident documentation and technical reporting.
• Ability to prioritize and manage multiple activities in a fast-paced operational environment.
• Collaborative mindset with a commitment to continuous improvement and operational excellence.
• Experience in a multi-client or Managed Services Provider (MSP) environment is a plus.

As a SNOC Engineer II, you'll be more than an operator responding to alerts. You'll serve as a trusted technical resource who helps protect and support client environments across security, network, systems, and cloud technologies. You'll investigate meaningful incidents, solve challenging technical problems, mentor teammates, and contribute to improving operational processes that make a real impact. If you're looking to grow your technical expertise while working with a team that values collaboration, accountability, and continuous improvement, this is the opportunity for you.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.