Senior Software Engineer (SMTS)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

As a Senior Software Engineer in Salesforce BT, you will be part of a software engineering team that delivers customer success functionality built on a Salesforce Service Cloud implementation. You will work with the team of software engineers, product managers, and architects responsible for feature development and application maintenance responsive to the needs of a highly sophisticated and global customer success organization.

You will help to ensure every line of code we push to production is of the highest quality.  This includes taking part in the design, planning, and enhancement of automation frameworks, utilities and tools.  You should deliver solutions others can understand, support, maintain and expand, and provide other team members with direction on development projects. You are aware of trends and technical developments in the industry, and how those can be applied in your work; and have a point of view on the delivery approach for very complex or foundational features. You have the demonstrated ability to anticipate technology lifecycle issues, work with projects involving multiple systems, and influence the team to deliver durable, extensible solutions.

This role requires that you be a self-starter with the ability to work under pressure and handle multiple tasks simultaneously. You must possess good oral and written documentation skills and be able to interact with other team members to deliver fast and reliable code. You will also be asked to contribute ideas and provide feedback on many projects within the team’s portfolio.

* Build applications on Salesforce platform
* Integrate Salesforce with 3rd party applications
* Participate in product and feature design with product team and business partners
* Design applications based on common design patterns and best practice algorithms
* Plan, design, and enhance automation framework, utilities and tools
* Participate in and contribute to code reviews
* Work with engineers, business analysts and product owners for product delivery
* Ensure product quality meets customer expectations

Minimum Qualifications

* 7+ years of experience programming with Java, Apex, other OOP language
* Expert knowledge of Object Oriented programming
* Extensive experience implementing complex technical projects
* Extensive experience with HTML and CSS
* Extensive experience with JavaScript

* Proficiency in prompt engineering, including the design, testing, and iterative refinement of complex prompt instructions
* Expertise in design of complex data models and relational database languages
* Experience with web services integration through SOAP or REST
* Proven ability to lead and influence the design approach to new applications and features
* Understanding of various user based security models
* Ability to mentor and develop junior team members
* Ability to learn quickly in a dynamic environment
* Ability to be a team player, motivate people, ensure accountability and achieve results
* Ability to effectively communicate status and risk to the team and manager

Preferred - Must

* Experience developing with Apex, Visualforce, Lightning Components
* General experience with Salesforce platform
* Industry certification (ex. Java, Salesforce)
* Experience with Agile Scrum methodology

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.