SMTS/LMTS - Devops Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

• Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages.

• Gain insights into platform incidents and address repeat issues.

• Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals.

• Oversee system monitoring, incident response, and root cause analysis in a timely manner.
  Solid understanding of logging frameworks and APM tools like Splunk , Prometheus, Grafana.

• Drive continuous improvement initiatives to enhance system reliability and performance.

• Collaborate with development teams and drive reliability/availability improvements. 

• Manage deployments, oversee patching and mitigate security vulnerabilities. 

• Proactively plan and manage potential risks to ensure system reliability.

• Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly. 

• Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.

• Leverage container technologies like Kubernetes and Docker to enhance system reliability and efficiency.

• Monitor, troubleshoot, and resolve production issues, ensuring system availability and performance.

• Collaborate with cross-functional teams to diagnose incidents, improve observability, and drive post-mortem analysis.

• Write clear technical documentation and communicate complex issues effectively with both technical and non-technical stakeholders.

• Develop automation scripts and tooling using at least one object-oriented language (e.g., Java, Python, Go) and one scripting language (e.g., Bash, Python).

• Manage network technologies, including DNS, Load Balancing, TCP/IP, HTTP, and tools like curl and OpenSSL to ensure seamless connectivity.

• Continuously improve system performance, security, and cost efficiency through proactive monitoring and optimizations.

• Proficiency with source control, continuous integration, and testing pipelines.

• Mastery of multiple programming languages and platforms

• 3 to 12  years of software development experience

• Design, implement, and maintain scalable, fault-tolerant cloud infrastructure.

• Expertise in managing large, fault-tolerant, cloud-hosted systems.

• Proficiency with container technologies like Kubernetes and Docker.

• Proficiency with AWS, GCP or other cloud solutions.

• Excellent communication and collaboration skills.

• Clear technical communication, especially about problems and incidents.

• Proficiency in at least one object-oriented and one scripting language.

• Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl.

• Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects.

• Proven experience managing large-scale, cloud-hosted systems in AWS, Azure, or GCP.

• Strong expertise in Kubernetes, Docker, and container orchestration.

• Solid understanding of networking fundamentals, including DNS, TCP/IP, HTTP, and Load Balancing.

• Proficiency in at least one object-oriented and one scripting language.

• Exceptional troubleshooting, problem-solving, and analytical skills, demonstrated in past projects.

• Excellent communication and collaboration skills, with the ability to clearly articulate technical challenges and solutions.

• Experience with Big-Data/ML and S3

• Hands-on experience with Streaming technologies like Kafka

• Experience with Elastic Search

• Experience with Terraform, Kubernetes, Docker

• Experience working in a high-paced and rapidly growing multinational organization

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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