Responsibilities
- Monitor agents in the phone center assigned to them for the day.
- Address technical issues and assist with troubleshooting errors.
- Address getting VPN installed and working on individual machines remotely.
- Address concerns and provide feedback.
- Help in monitoring, run projects as the case maybe during off peak time when there's really no technical issues
Experience
- 1+ years’ work experience with the phone center.
Knowledge & Skill
- Entry level for more complex support and administrative functions.
- Applies generally straightforward methods or procedures.
- Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
- Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
- May require specialized skills in administrative or technical fields
Skills Required
- 1+ years' work experience with the phone center
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth. We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
