About this opportunity:
Shape the future of Intelligent Networks. We are looking for a IN SME to lead IN network operations and capacity planning within the Circle. This is a strategic role where your expertise ensures seamless service delivery, customer satisfaction, and operational excellence in one of the most critical domains of telecom. As the IN SME, you will drive network operations, dimensioning, and design reviews for Intelligent Networks (IN). You'll ensure KPI compliance, SLA adherence, and optimal utilization while supporting sales, marketing, and project teams with technical insights. This role offers exposure to large-scale IN environments, cross-functional leadership, and opportunities to influence customer experience and profitability.
You Will
- Define and issue guidelines for dimensioning and capacity planning in consultation with technical teams.
- Lead IN network operations, design reviews, and performance monitoring to meet KPIs.
- Provide technical support to Sales, Marketing, Project Managers, O&M, and customers.
- Participate in customer projects-managing scope, risks, and expectations.
- Identify new business opportunities and contribute to repeat business.
- Manage resources, vendors, spares, and operational costs effectively.
- Ensure quality deployment and integration of new nodes (infra and equipment).
- Drive customer satisfaction and CSI scores through proactive engagement and performance improvements.
The Skills You Bring
- Proven experience in IN network operations and capacity planning.
- Strong knowledge of network architecture, signalling protocols, traffic dimensioning, and performance optimization.
- Excellent communication, presentation, and consultative skills.
- Ability to work in a matrix organization and adapt to cultural nuances.
- Telecom engineering background with managerial skills; Ericsson knowledge preferred.
- Certifications or expertise in performance audits and optimization are a plus.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Hyderabad
Req ID: 782830
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
