The Role
Provides technical leadership for multi-vendor enterprise Wi-Fi platforms, including RF design, controller administration, firmware, security, automation, integrations, and escalations. Leads Wi-Fi service onboarding, provisioning, deployment governance, NOC and service assurance operations, SLA compliance, incident management, RCA, customer escalations, and continual improvement. Coordinates engineering, customer success, field operations, vendors, and OEM support while improving service quality, MTTR, documentation, and customer satisfaction.
Summary Generated by Built In
Position Summary
This strategic leadership role combines Multi-Vendor Wi‑Fi SME expertise with Service Delivery and Service Assurance leadership. The incumbent will provide technical leadership across Cisco Meraki, Aruba, Ruckus, Cambium, EnGenius, Juniper Mist, Extreme Wireless, Huawei WLAN and associated security platforms while driving end-to-end service delivery, operational assurance, customer satisfaction, automation, SLA compliance and vendor governance.
Multi-Vendor Wi‑Fi SME Responsibilities- Act as technical authority for Cisco Meraki, Aruba Central/AirWave/ClearPass, Ruckus, Cambium, EnGenius, Juniper Mist, Extreme Wireless, Huawei and other OEM platforms.
- Own controller administration, RF design, firmware lifecycle, platform governance and security policies.
- Lead API, webhook and automation integrations with OSS/BSS, ServiceNow, NMS and monitoring platforms.
- Handle L3/L4 escalations and collaborate with OEM TAC teams for critical incidents.
- Drive proactive alerting, telemetry, event correlation and knowledge management.
- Lead onboarding, provisioning, controller integration, activation and commissioning of enterprise Wi‑Fi services.
- Manage project timelines, resource utilization, deployment governance and customer commitments.
- Coordinate with Engineering, Solutions, Customer Success and Field Operations teams.
- Drive deployment quality, documentation, handover governance and CSAT improvements.
- Lead 24x7 Wi‑Fi NOC and Service Assurance operations.
- Govern SLA compliance, MTTR reduction, escalation management and RCA reviews.
- Manage major incidents, customer escalations and continual service improvement initiatives.
- 5+ years of experience in Enterprise Wi‑Fi, Service Delivery and Service Assurance environments.
- Hands-on expertise in Cisco Meraki, Aruba, Ruckus, Cambium, EnGenius, Juniper Mist, Extreme Wireless and Huawei WLAN platforms.
- Strong understanding of IEEE 802.11 standards, RF optimization, VLANs, Switching, Routing, DHCP, DNS, NAC and enterprise networking.
- Experience with REST APIs, Python automation, webhooks and monitoring platforms.
- Expertise in RCA, SLA governance, NOC operations and customer escalation management.
- Security and Firewall expertise will be an added advantage including Fortinet FortiGate, Palo Alto Networks, Sophos, Cisco Firepower/ASA and Check Point firewalls.
- Knowledge of VPNs, IPS/IDS, Application Control, Web Filtering, Network Access Control, RADIUS, TACACS+ will be preferred.
- CWNA / CWNP
- CCNP Enterprise
- Cisco Meraki ECMS Certifications
- Aruba ACMP / ACMX
- Juniper Mist Certifications
- Fortinet FCA/FCP/FCSS (NSE track)
- Palo Alto PCNSA / PCNSE
- Sophos Certified Engineer
- Check Point CCSA / CCSE
- ITIL Foundation
- PMP or equivalent Project Management Certification
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- 5+ years of experience in enterprise Wi-Fi, service delivery, and service assurance environments
- Hands-on expertise with Cisco Meraki, Aruba, Ruckus, Cambium, EnGenius, Juniper Mist, Extreme Wireless, and Huawei WLAN platforms
- Strong understanding of IEEE 802.11 standards, RF optimization, VLANs, switching, routing, DHCP, DNS, NAC, and enterprise networking
- Experience with REST APIs, Python automation, webhooks, and monitoring platforms
- Expertise in root-cause analysis, SLA governance, NOC operations, and customer escalation management
- Security and firewall expertise, including Fortinet FortiGate, Palo Alto Networks, Sophos, Cisco Firepower or ASA, and Check Point
- Knowledge of VPNs, IPS/IDS, application control, web filtering, NAC, RADIUS, and TACACS+
- CWNA or CWNP certification
- CCNP Enterprise certification
- Cisco Meraki ECMS certification
- Aruba ACMP or ACMX certification
- Juniper Mist certification
- Fortinet FCA, FCP, or FCSS certification
- Palo Alto PCNSA or PCNSE certification
- Sophos Certified Engineer certification
- Check Point CCSA or CCSE certification
- ITIL Foundation certification
- PMP or equivalent project management certification
Tata Teleservices Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tata Teleservices Limited and has not been reviewed or approved by Tata Teleservices Limited.
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Healthcare Strength — Health insurance, cashless mediclaim, medical allowances, a Doctor on Call service, and an employee assistance program indicate a comprehensive medical and wellbeing package. These provisions reinforce a sense of security beyond base pay.
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Retirement Support — Provident Fund, gratuity, and superannuation-style arrangements are part of the standard offering. These components help underpin long-term financial stability.
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Strong & Reliable Incentives — Sales and marketing roles cite competitive performance-based incentives. Structured pay elements and timely disbursements add predictability to earnings.
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The Company
What We Do
Tata Tele Business Services (TTBS), a part of the Tata Group, is a leading provider of Smart Digital Solutions and ICT services for India's Small and Medium Enterprises (SMEs). It offers a comprehensive suite of solutions, including connectivity, collaboration, cloud, security, and IoT, empowering businesses to connect and grow in a digital-first world through cutting-edge technology.
