Company Description
Sutherland is seeking a dynamic and intuitive person to join us as a subject matter expert in talent acquisition. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Flexibility: This team will support our global applicant tracking system, so flexibility in schedule and workload is required.
- Uphold business processes: Review support mailboxes to address end-user issues and provide support to close the issue.
- Inform the team: Log all issues and provide feedback to end-users and leaders on evolving issues accomplishing SLAs
- Identify trends: recognize users who have developed best practices; propos solutions for sub-optimal processes
- Drive Sutherland forward: Make recommendations to enhance processes and boost ease and efficiency
- Build the company: Drive effective change management for a stable & consistent delivery of Sutherland internal reporting and analytics services
- Set the path to success: Support various Talent Acquisition projects, (pre-implementation, and post implementation) with inputs collection, data modelling, analytics, and related research work; work with various stakeholders, enabling functions or focus groups
- Strengthen relationships: Implement data management routines that have a positive impact on the organization - including but not limited to implementation of data collection automation, data validation, data modelling projects, process control/analytics tools and tracking of personal and team performance
- Keep Sutherland grounded: Drive effective change management for a stable & consistent delivery of Sutherland internal reporting and analytics service; review audit findings independently and with relevant team members to identify opportunities for improvement and to formulate action plans to address
Qualifications
Our most successful candidates will have:
- Graduaton in any field
- Relevant experience in Smart Recruiters; back end configuration experience
- Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team player.
- Excellent verbal and written communication skills
- Strong multitasking skills, showcased through the use of several applications.
- Intermediate Microsoft Office (Outlook, Work, Excel) experience
- Minimum english proficiency B2
- Detailed oriented
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
