SME/Process Specialist - RCM

Posted 2 Days Ago
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Chennai, Tamil Nadu, IND
In-Office
Senior level
Consulting
The Role
Lead and manage an RCM team (15–20 FTE), oversee billing, cash posting, credit balance, AR, denial management and correspondence. Produce daily/weekly/monthly operational metrics and scorecards using Excel, analyze trends, distribute management reports, recommend process improvements (Lean Six Sigma), handle work allocation, capacity planning, and client interactions while working US/night shift.
Summary Generated by Built In

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.

As a RCM SME / Process Specialist, you will be responsible for team handling, work allocation, client interactions and generate, distribute RCM metrics reports to the leadership team.
Excellent communication skills, attention to detail, and strong technical and problem solving skills are essential aspects of this role.

JOB DETAILS:
• Experience in handling a team / group of 15 to 20 FTEs
• Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
• Very good understanding of RCM metrics like Days in AR, Ageing above 90 days, Collections and bad debt
• Periodically review teams performance and recommend performance improvement plan wherever required
• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
• Identify trends and patterns from the generated reports and initiate action plan to resolve the AR issues
• Responsible for work allocation / distribution to the team and monitor the team work
• Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required
• Generate and distribute management reports in accurate and timely manner
• Perform data analysis for generating reports on periodic basis including adhocs
• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
• Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
• Able to interact with the client effectively
• Willing to work in night shift / US timings
QUALIFICATIONS:
• 5+ years of industry experience
• 3+ year Experience in relevant billing functions is a must
• Proficient in MS Excel and creating Excel macros
• Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
• Ability to handle multiple tasks of reporting simultaneously
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
Solid verbal and written communication skills are required.
Education/Certifications:
• Graduate in any disclipline.

Position LevelAssociate

CountryIndia

Skills Required

  • 5+ years of industry experience
  • 3+ years experience in relevant billing functions
  • Experience handling a team/group of 15 to 20 FTEs
  • Thorough understanding of RCM processes: Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management, Correspondence review
  • Understanding of RCM metrics: Days in AR, Aging above 90 days, Collections, Bad Debt
  • Proficient in MS Excel and creating Excel macros
  • Hands-on preparing daily/weekly/monthly operational metrics reports from Practice Management/Billing systems and workflow tools
  • Ability to analyze raw data, draw conclusions and develop actionable recommendations
  • Ability to create and maintain operational scorecards, KPI tracking, volume forecast and capacity planning
  • Ability to generate and distribute timely and accurate management reports and ad-hoc analyses
  • Work allocation/distribution and monitoring of team work
  • Strong verbal and written communication skills; able to interact effectively with clients
  • Willingness to work night shift / US timings
  • Ability to handle multiple reporting tasks simultaneously and adapt quickly to changing technical environments
  • Graduate in any discipline
  • Experience suggesting process improvements using Lean Six Sigma methodology and automation of repetitive processes

Huron Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.

  • Retirement Support Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
  • Equity Value & Accessibility An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
  • Leave & Time Off Breadth Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.

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The Company
Chicago, IL
3,753 Employees
Year Founded: 2002

What We Do

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.

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