The Role
Leads IP/MPLS core network operations and service assurance across multi-vendor environments. Serves as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, network optimization, SLA compliance, and service quality improvements. Coordinates with engineering teams, OEMs, NOC, planning, and service delivery teams on network design, testing, rollout, operational readiness, and technology adoption. Provides TAC-level support, manages vendor relationships, and develops team technical capabilities.
Summary Generated by Built In
Position Summary
Lead IP Core Network Operations and Service Assurance across multi-vendor environments including Cisco, Nokia, Juniper, Fortinet, SD-WAN, BRAS, CGNAT, DDI/DNS, Load Balancers and Wi-Fi platforms. Act as the highest technical escalation point for complex network issues, drive network quality improvements, support critical customer escalations, and work closely with Engineering teams and OEMs for RCA, optimization and core network enhancements.
Key Responsibilities- Act as SME for IP/MPLS Core, ILL, Broadband, Wi-Fi and centralized network services.
- Provide lightning-fast fault isolation, troubleshooting and resolution with corrective and preventive actions.
- Provide TAC-level technical support for critical and complex network incidents and customer escalations.
- Ensure network uptime, SLA compliance, KPI achievement and superior customer experience.
- Troubleshoot complex issues involving MPLS, BGP, OSPF, IS-IS, L2/L3 routing, routers, switches, firewalls and security platforms.
- Drive network quality improvement initiatives and performance optimization programs across the core network.
- Work closely with Engineering, Planning and OEMs on RCA, network design improvements and core network modifications.
- Lead OEM coordination and manage operational relationships with Cisco, Nokia, Juniper, Fortinet and other partners.
- Drive new service testing, rollout, operational readiness and technology adoption.
- Analyze network performance trends and recommend optimization initiatives.
- Collaborate with NOC, Field Operations, Planning and Service Delivery teams for service assurance.
- Monitor team productivity and support technical skill enhancement initiatives.
- 10-15 years of experience in IP Core Network Operations and Service Assurance.
- Strong expertise in IP/MPLS, Routing & Switching, Broadband, Internet, ILL and Wi-Fi services.
- Deep hands-on experience in L2/L3 routing technologies including BGP, OSPF, IS-IS, MPLS and Traffic Engineering.
- Hands-on experience with Cisco, Nokia, Juniper routers and Fortinet firewalls.
- Knowledge of SD-WAN, BRAS, CGNAT, Infoblox DDI/DNS and Load Balancer technologies.
- Strong understanding of network monitoring, fault management and troubleshooting tools.
- Ability to provide TAC-level troubleshooting support and technical leadership during major incidents.
- Experience working with Engineering teams and OEMs for RCA, service improvements and network transformation initiatives.
- Excellent analytical, leadership, communication and stakeholder management skills.
- Experience handling customer escalations and driving incidents to technical closure.
- BE/B.Tech in Telecom, Computer Science, IT or Electronics & Communication.
- CCNA - Enterprise Networking
- CCNP Enterprise (Routing & Switching / Service Provider)
- CCIE Enterprise Infrastructure or CCIE Service Provider
- JNCIP / JNCIE (Juniper Networks)
- Nokia NRS Certifications
- Fortinet NSE Certifications
- ITIL Foundation Certification
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- 10-15 years of experience in IP Core Network Operations and Service Assurance
- Strong expertise in IP/MPLS, routing and switching, broadband, Internet, ILL, and Wi-Fi services
- Hands-on experience with BGP, OSPF, IS-IS, MPLS, and Traffic Engineering
- Hands-on experience with Cisco, Nokia, and Juniper routers and Fortinet firewalls
- Knowledge of SD-WAN, BRAS, CGNAT, Infoblox DDI/DNS, and load balancer technologies
- Strong understanding of network monitoring, fault management, and troubleshooting tools
- Ability to provide TAC-level troubleshooting support and technical leadership during major incidents
- Experience working with engineering teams and OEMs on RCA, service improvements, and network transformation
- Analytical, leadership, communication, and stakeholder management skills
- Experience handling customer escalations and driving incidents to technical closure
- BE or B.Tech in Telecom, Computer Science, IT, or Electronics and Communication
- CCNA Enterprise Networking certification
- CCNP Enterprise certification
- CCIE Enterprise Infrastructure or CCIE Service Provider certification
- JNCIP or JNCIE certification
- Nokia NRS certification
- Fortinet NSE certification
- ITIL Foundation certification
Tata Teleservices Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tata Teleservices Limited and has not been reviewed or approved by Tata Teleservices Limited.
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Healthcare Strength — Health insurance, cashless mediclaim, medical allowances, a Doctor on Call service, and an employee assistance program indicate a comprehensive medical and wellbeing package. These provisions reinforce a sense of security beyond base pay.
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Retirement Support — Provident Fund, gratuity, and superannuation-style arrangements are part of the standard offering. These components help underpin long-term financial stability.
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Strong & Reliable Incentives — Sales and marketing roles cite competitive performance-based incentives. Structured pay elements and timely disbursements add predictability to earnings.
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The Company
What We Do
Tata Tele Business Services (TTBS), a part of the Tata Group, is a leading provider of Smart Digital Solutions and ICT services for India's Small and Medium Enterprises (SMEs). It offers a comprehensive suite of solutions, including connectivity, collaboration, cloud, security, and IoT, empowering businesses to connect and grow in a digital-first world through cutting-edge technology.
