At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
Senior Subject Matter Expert (SME) – PAYplus USA (PPUSA)
Location: Atlanta, GA
Product: Finastra PAYplus USA
Client Environment: U.S. Banking Client
Employment Type: Full-time
Role Overview
The Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technical expertise in Finastra’s PAYplus USA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams.
Key Responsibilities
Functional & Product Expertise
Provide in-depth subject matter expertise in Finastra PAYplus USA across configuration, processing flows, and production operations
Apply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platforms
Act as a product authority for complex configurations, system options, and payment processing behavior
Issue Investigation & Problem Solving
Lead investigation of complex L2/L3 production issues including defect triage and root cause analysis
Recreate issues using GUI, database analysis, and trace logs
Analyze PPUSA core tables, business flows, traces, and system behavior
Review end-to-end payment processing flows and determine configuration vs. code-related issues
Execute solutions and support QA/L2 during validation
Client & Stakeholder Engagement
Participate in client escalation calls
Explain complex technical issues clearly to client and internal stakeholders
Provide structured status updates, risk assessments, and next steps
Act as a trusted advisor to PAS Leads, Advisors, and bank stakeholders
Operational Impact & Collaboration
Own end-to-end accountability for assigned PPUSA processes or operational objectives
Work closely with L1, L2, QA, Product Management, and Development teams
Operate within broad guidelines while exercising sound professional judgment
Required Skills & Experience
Technical Expertise
Strong hands-on experience with Finastra PAYplus USA (mandatory)
Recent relevant PPUSA experience within the last four years
Strong skills in trace analysis, database investigation, and rule configuration
Professional Skills
Ability to solve complex problems using analysis of multiple data sources
Works independently with minimal guidance
Strong analytical and decision-making skills
Business & Communication Skills
Understanding of U.S. payment processing and banking operations
Awareness of market best practices and Finastra’s competitive positioning, Finastra ecosystem
Strong written and verbal communication skills
Comfortable interacting with senior client and internal stakeholders
Career Level
This is a senior, seasoned individual contributor role. Career progression typically focuses on depth of expertise, client impact, and platform mastery rather than people management.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
· Sustainability: Benefit from paid time off for volunteering and donation matching.
· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
Skills Required
- Strong hands-on experience with Finastra PAYplus USA
- Recent relevant PPUSA experience within the last four years
- Strong skills in trace analysis, database investigation, and rule configuration
- Ability to solve complex problems using analysis of multiple data sources
- Strong written and verbal communication skills
- Understanding of U.S. payment processing and banking operations
Finastra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finastra and has not been reviewed or approved by Finastra.
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Leave & Time Off Breadth — Leave is positioned as flexible/“unlimited” in many roles, which can support work-life balance when team norms allow it. Hybrid/flexible working is also framed as a core part of the overall rewards experience.
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Parental & Family Support — Parental leave is described as relatively generous in the US, with multiple references to roughly three months (or around 12 weeks) fully paid and equal leave for mothers and fathers. This is repeatedly highlighted as a meaningful component of the benefits package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through offerings like an Employee Assistance Program and TaskHuman coaching, alongside volunteering time off and employee networks. These programs broaden total rewards beyond cash compensation.
Finastra Insights
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally. We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services. Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry. We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them. Come join the future of Fintech, and make your world. OPEN.
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