SME Account Manager

Posted 2 Days Ago
Be an Early Applicant
Galway, Connacht, IRL
In-Office
Mid level
Insurance • Business Intelligence • Consulting
Fleet and connectivity solutions
The Role
Manage a portfolio of 400–500 SME accounts as the primary customer contact, resolving queries, driving retention and loyalty, cross-selling Radius products, meeting KPIs, and collaborating with internal teams to support strategic objectives.
Summary Generated by Built In
Company Description

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

Responsibilities of an SME Account Manager include: 

  • Managing and corresponding with a portfolio of 400-500 accounts 
  • Supporting customers wit any issues or queries they are having re their account 
  • Cross selling and promoting other various Radius products 
  • Working towards and meeting KPI targets set.
  • Develop and Drive Strategic Plans: Create and implement account management strategies to foster customer growth and profitability.
  • Customer Representation: Serve as the primary representative for over 400 customers, ensuring their needs are met and exceeded.
  • Enhance Customer Loyalty: Introduce and promote the full suite of Radius products to build strong, lasting customer relationships.
  • Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
  • Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
  • Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

Qualifications

  • Account Management Experience: Previous experience in an account management or sales role.
  • Exceptional Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
  • Strategic Thinking: Proven ability to think strategically and plan effectively.
  • Negotiation Expertise: Strong negotiation skills to manage and enhance customer relationships.
  • Technical Proficiency: Good knowledge of Microsoft Office Products.

Additional Information

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

#LI-AK1

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Skills Required

  • Previous experience in an account management or sales role.
  • Exceptional communication skills and ability to build rapport with diverse customers.
  • Proven strategic thinking and planning ability.
  • Strong negotiation skills to manage and enhance customer relationships.
  • Good knowledge of Microsoft Office products.

Radius (radius.com) Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radius (radius.com) and has not been reviewed or approved by Radius (radius.com).

  • Wellbeing & Lifestyle Benefits Radius is described as investing in physical and mental wellbeing through offerings such as gym access (on-site or corporate memberships), counseling/EAP support, wellbeing sessions, mental-health training, and workplace perks like healthy snacks or free breakfasts in some locations.
  • Parental & Family Support Enhanced family-friendly policies are highlighted, positioned as providing greater financial stability for colleagues starting or expanding families, alongside additional leave-related supports mentioned in UK-focused materials.
  • Strong & Reliable Incentives Commission and bonus structures are positioned as offering upside in certain roles, with uncapped earning potential noted for some sales positions and additional reward-and-recognition programs and service awards referenced.

Radius (radius.com) Insights

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The Company
HQ: Crewe
1,321 Employees
Year Founded: 1990

What We Do

Radius is a global business services company founded in the UK in 1990 that now operates in 18 countries across five continents. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings in fleet and connectivity. Our role is to empower these companies through a unique set of solutions, talented team and an expansive network of specialist partners. This foundation uniquely positions us to deliver solutions to businesses of all sizes. Our people are critical to our success as we develop new innovative products across a growing range of businesses. We like to develop our people and allow them to grow within the company, helping them become experts in their chosen area and potential leaders for the future.

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