SMB Sales Development Representative - Houston, TX

Job Title: SMB Sales Development Representative - Houston, TX

Location: Remote/Hybrid - Houston, TX

Reports to: Director of Sales

Department Name: Key Accounts Growth

Job Types: Full Time – Non-Exempt

Position Summary

The SMB Sales Development Representative is responsible for prospecting new leads, servicing inbound sales, and related inquiries with a focus on engaging and qualifying all prospective customers within the small medium business market. Reporting to the Director of Sales, you will play a crucial role in acting as the first touch points for prospects and seizing the opportunity to set the tone for the sales cycle following.

Essential Duties & Key Responsibilities

• Build key account pipeline through qualification of both inbound and outbound leads.
• Properly communicate Rubicon value proposition in an intelligent and engaging way to potential customers.
• Employ a multi-channel approach (cold calls, email, social media connections and more) to engage prospect customers daily.
• Ongoing research and documentation of new prospect customers that could be a fit for the Rubicon business model.
• Partner closely with the Key Account Team to assist with moving potential customers through the sales cycle.
• Take direction from Outside Sales and market leads to align the direction, priorities, and focus of sales efforts within the assigned market.
• Track and maintain CRM (Salesforce) system with proper notes, activity, contacts, and opportunities for key account pipeline.
• Report and present results and progress to internal stakeholders.
• Ability to travel and/or work up to 25%.
• Performs other duties as assigned or apparent.

Supervisory Responsibilities:

• This job has no direct supervisory responsibilities.
• May assist with onboarding and training new hires on SMB sales processes, systems, and operational procedures.
• Supports knowledge sharing, continuous improvement initiatives, and best practices across the SMB team.

Experience & Qualifications:

• High school diploma required.
• Bachelor's degree preferred.
• 2+ years of inside sales, sales development, business development or relevant experience.
• Strong interpersonal skills – the SDR must be able to communicate effectively across a variety of departments.
• Goal and results oriented.
• Fearless, competitive, and ambitious when it comes to achieving new goals.
• Must have excellent attention to detail so that all qualification efforts are visible and can be easily communicated to both internal and external stakeholders.
• Outstanding communicator with professional bearing – must have excellent and professional verbal and written communication skills.
• Strong problem-solving skills.
• Motivation, drive, and a self-starting attitude.
• Ability to demonstrate active listening to understand customer needs.
• Ability to multi-task, take initiative, prioritize, and manage time effectively.
• Proficiency in MS Office suite.
• Proficiency in CRM software (Salesforce).
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
• Travel and/or onsite work will be on an as needed basis

Physical Demands and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
• Frequent use of a computer requires fine motor skills and hand-eye coordination.
• Ability to sit for extended periods while working from home or a designated workspace.
• Ability to perform tasks that require sustained attention and focus.
• Occasional lifting of materials up to 25 pounds.
• Travel to attend team meetings may be required.
• To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
• A quiet, distraction-free workspace is required for maintaining productivity.
• Collaboration with team members may occur through virtual meetings and communication platforms.