Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.
SUMMARYThe SMB Sales Account representative position focuses on supporting the customer by providing premier customer service, account maintenance, as well as generating new revenue for the enterprise from upsell and new service additions for assigned accounts. The Sales Representative is responsible for maintaining positive relationships with Comporium’s small to mid-size customer base. This includes daily customer visits, customer account reviews and cross departmental collaboration to ensure an exemplary customer experience for customers across all markets. The SMB Sales Account representative will be responsible for utilizing a CRM platform to document all sales activities and customer interactions with the primary focus on strengthening customer relationships.
RESPONSIBILITIES
Generate new revenue from existing customer base, meeting and/or exceeding assigned quotas through solution-based selling, effectively communicating products and services that would be optimal for the customer.
Maintaining Business Accounts in CRM (Contracts, Activities, New Opportunities) to allow for all departments and workgroups to effectively service and manage the customer experience and relationship. Collaborates and assist as needed for customer response and assisting with sales orders. Follow up on customer troubles on behalf of the Business Services Sales Team.
Overall account management including customer visitation, bill reviews, and all service activities associated with assigned accounts to ensure optimal renewal and retention opportunities.
Other duties and special projects as requested by management.
REQUIREMENTS
High School Diploma required; 4-year degree preferred
Minimum 2 years sales or customer service experience in Business Sales
Strong communication, interpersonal, and organizational skills required
Must be a self-motivated, goal-oriented professional with a strong technical aptitude and the ability to maintain a high level of performance
Must have valid Driver's License and good driving record
Must be able to work occasional evenings and weekends
Complete enterprise Yellow Belt training
We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!
Equal Opportunity Employer/Contractor
Skills Required
- High School Diploma
- 4-year degree
- Minimum 2 years sales or customer service experience in Business Sales
- Strong communication, interpersonal, and organizational skills
- Self-motivated, goal-oriented with strong technical aptitude
- Valid Driver's License and good driving record
- Ability to work occasional evenings and weekends
- Complete enterprise Yellow Belt training
- Experience using a CRM platform to document sales activities
Comporium Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Comporium and has not been reviewed or approved by Comporium.
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Pay Growth & Progression — Pay is often characterized as above average, and feedback suggests compensation has improved materially over recent years.
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Leave & Time Off Breadth — Time off offerings include generous PTO that accrues with tenure, paid holidays, and volunteer days. Feedback suggests these elements support work-life balance.
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Wellbeing & Lifestyle Benefits — Wellness support includes an onsite health center for employees and spouses with access to health coaching. Additional lifestyle perks such as service discounts and company outings contribute to overall value.
Comporium Insights
What We Do
Comporium, Inc., headquartered in Rock Hill, S.C., is a diversified privately held communications company providing voice, video, data, wireless, security/connected home and advertising services. Comporium ranks as the nation’s 13th largest telecommunications provider and 27th largest cable television operator. Comporium is a major investor in Home Telecom, a communications company based in the state’s Low Country; and Immedion, a data storage and managed services company with centers in Columbia, Greenville, Charleston, Rock Hill and Asheville, N.C. Comporium is a partner company in Spirit Communications, a fiber-optic based voice, video and data company serving the Carolinas. Comporium also holds an interest in the connected home/car space through its investments in iControl, CentraLite, SmartHome Ventures, Keen Home and S.C.-based Zubie and Avionex.
