SMB Account Manager
New York, NY
About ManifestManifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.
About the RoleManifest is looking for an Account Manager to own and grow a book of SMB accounts. You'll build relationships with C-suite decision makers, drive retention and expansion, and help shape how the account management function scales. This role sits at the intersection of sales strategy and customer outcomes — your work directly fuels company growth.
What You’ll DoOwn retention, adoption, and expansion across your enterprise account portfolio
Build multi-threaded relationships with C-level and key decision makers
Lead Executive Business Reviews to surface growth opportunities and align on strategy
Partner with Account Executives to launch the platform across new enterprise accounts
Report on account health and proactively flag risks and opportunities
Feed customer insights into product, support, and marketing teams to improve roadmap and experience
5+ years in B2B account management or new business sales
Proven ability to manage and grow enterprise-level accounts
Strong written, verbal, and interpersonal communication skills
Solid organizational and project management skills
Comfort operating in an early-stage or rapidly evolving environment
Experience at a high-growth startup
Proficiency in Salesforce, HubSpot, or similar CRM tools
You want to help build an account management function, not just fill a seat. You thrive on owning outcomes end-to-end across complex customer relationships. You're energized by working cross-functionally to solve real customer problems.
This is not for you if....You prefer a fully defined playbook over building process as you go. You're not comfortable with frequent change and ambiguity in a scaling org.
Skills Required
- 5+ years in B2B account management or new business sales
- Proven ability to manage and grow enterprise-level accounts
- Strong written, verbal, and interpersonal communication skills
- Solid organizational and project management skills
- Comfort operating in an early-stage or rapidly evolving environment
- Experience at a high-growth startup
- Proficiency in Salesforce, HubSpot, or similar CRM tools
What We Do
Manifest OS is a legal technology company that powers the next generation of AI-native law firms. By providing a proprietary technology platform, a unified global brand, and a centralized back office, the company aims to replace the traditional billable hour model with outcomes-based fixed pricing, making high-quality legal services more accessible and predictable for businesses and consumers of all sizes.
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