AAA

SmartCOMM Engineer

Posted 3 Days Ago

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Coppell, TX, USA

In-Office

Senior level

Consumer Web • Transportation • Travel

The Role

Design, build, test, and maintain SmartCOMM templates, business rules, data mappings, and multi-channel document outputs. Troubleshoot document-generation issues, support QA and business testing, document technical specifications, collaborate with Guidewire teams, and assist with Agile delivery, releases, migrations, and production monitoring for regulated insurance correspondence.

Summary Generated by Built In

SmartCOMM Engineer

Job Summary
We are hiring a SmartCOMM Engineer to join the Applications team, responsible for designing, building, testing, and maintaining SmartCOMM templates, data mappings, and output configurations that generate policy, billing, and correspondence documents for insurance and business operations. The ideal candidate has hands-on SmartCOMM Designer experience and a strong background in enterprise document composition, with prior experience on legacy CCM platforms considered a strong asset.
Job Duties

Design, build, and unit-test SmartCOMM templates, content blocks, and business rules using SmartCOMM Designer.
Build, remediate, and enhance SmartCOMM templates and business rules, including migrating logic from legacy composition platforms as needed.
Build and validate data mappings (XML/JSON) between source systems (policy administration, billing, claims) and SmartCOMM templates.
Configure and test multi-channel output (print, PDF, email, portal) ensuring consistent rendering and compliance with brand/regulatory standards.
Partner with QA and business analysts to define test cases, execute SIT/UAT cycles, and resolve defects.
Troubleshoot production issues related to document generation, formatting, fonts, and data population.
Document technical designs, mapping specifications, and unit test evidence per program standards.
Collaborate with the Guidewire composition/orchestration teams where document triggers integrate with policy workflows.
Participate in Agile/Scrum ceremonies (sprint planning, stand-ups, backlog refinement) and provide effort estimates.
Support release activities including migration planning, deployment validation, and post-release monitoring.

Qualifications

5+ years of hands-on experience with SmartCOMM (Smart Communications) Designer — including experience under its prior product name, Thunderhead — or equivalent CCM platform, with strong willingness/ability to ramp quickly on SmartCOMM.
Solid understanding of document composition concepts: templates, content library, business rules, data mapping, and multi-channel output.
Experience working in an insurance, banking, or other regulated industry producing customer-facing correspondence (policy documents, statements, notices) preferred.
Strong analytical and debugging skills; comfortable tracing data issues from source system through to rendered output.
Excellent written and verbal communication skills; able to work directly with business stakeholders on requirements.
Experience in Agile/Scrum delivery environments.

Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

Skills Required

5+ years of hands-on SmartCOMM Designer experience, including experience with its prior product name, Thunderhead, or an equivalent CCM platform
Strong understanding of document composition concepts, including templates, content libraries, business rules, data mapping, and multi-channel output
Strong analytical and debugging skills, including tracing data issues from source systems through rendered output
Excellent written and verbal communication skills with the ability to work directly with business stakeholders
Experience in Agile and Scrum delivery environments
Experience in insurance, banking, or another regulated industry producing customer-facing correspondence

AAA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AAA and has not been reviewed or approved by AAA.

Pay Growth & Progression — Annual raises and bonuses are typically provided, signaling structured pay progression. Performance-based opportunities can add to earnings when goals are met.
Retirement Support — A 401(k) match and an additional employer contribution are part of the package. This strengthens long‑term financial value beyond base pay.
Leave & Time Off Breadth — Paid time off and paid holidays are provided, with generous PTO in the first year for certain roles. This breadth supports work‑life balance and recovery time.