Job Title: Smart Operations Analyst
Location: Remote/ Chandlers Ford
Salary: £26,208 per Annum
Hours: Monday- Friday 8am-5pm
Do you have an analytical mind and enjoy solving complex problems?
Do you think outside the box to find resolutions to queries?
If so, we have a great opportunity for you to join our Smart Operations Team, where you will play a key role in ensuring our Smart meters are working effectively for our customers.
What does this role involve?
As Smart Operations Analyst, you will process exceptions which occur within our metering portfolio, utilising the data to make recommendations.
Day to day, you will;
investigate, analyse and resolve data quality issues within the DCC supporting metering estate, including liaising with other energy suppliers;
Provide knowledge and support to the business on processes associated with the maintenance of the smart estate.
liaise with Customer Care Agents to troubleshoot and understand issues with non-conforming Smart Meters.
Who are we looking for?
You will have a keen eye for detail and have a curious approach to understanding and resolving complex processes; demonstrating confidence liaising between multiple systems and databases.
Experience utilising Microsoft Excel would be desirable, where you will be able to use your Analytical skills to answer customer queries within agreed SLA’s.
To be successful in this role you will be required to pass an enhanced security vetting process.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.
About us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.
Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
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What We Do
With customer-first embedded in the DNA of each of our brands, Luxion is committed to shaping the future of technology and energy – ensuring innovation is not just a goal, but a means to enhance lives and businesses.
Our brands:
Utilita Energy – Utilita Energy is the UK’s first and only specialist smart Pay As You Go energy supplier – supplying gas and electricity to over 830,000 homes across the nation. Founded in 2003 to challenge the Big 6 energy suppliers, Utilita was created to empower everyone with fair and flexible services that are both good for the pocket and Planet.
Procode – Committed to helping businesses elevate with innovative technology, Procode’s platforms provide the tools to tap into data and help the energy and utilities sector improve customer experience. Procode have decades of experience building apps, technology products and cloud-based platforms which are trusted by almost a million UK households.
Canary Care – Canary Care smart home monitoring offers peace of mind - helping vulnerable people maintain their independence for longer. The wireless home monitoring service is used by homes, local authorities, NHS organisations and care providers across the UK to give users the reassurance that everything is as it should be, and to flag when help may be needed.
