At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a skilled and detail-oriented Smart Hands Information Technology Support Professional to join our Data Center team. In this role, you will be responsible for providing critical on-site technical assistance, ranging from hardware installation and cable patching to executing precise troubleshooting instructions from remote engineering teams. You will work alongside a collaborative and process-driven team dedicated to maintaining the highest standards of data center uptime, service assurance, and environmental compliance.
What You’ll Do
In this role, you will:
Execute Hardware and Infrastructure Lifecycle Tasks: Rack, stack, cable, and perform hardware installations or upgrades on servers, storage devices, and networking equipment while managing asset tagging and inventory reporting.
Collaborate for Technical Problem Resolution: Partner closely with remote engineers and customers to diagnose hardware or network issues, perform power-cycling, swap components, and execute basic commands under supervision.
Ensure Compliance and Safety: Strictly adhere to all data center access protocols, safety regulations, and security procedures while maintaining accurate records of work performed to support external compliance audits.
What You’ll Bring
The ideal candidate will have:
1+ years of experience in Information Technology hardware operations or secure data center environments.
Strong knowledge of server, storage, and network hardware, including hands-on familiarity with copper and fiber cabling standards.
Proven ability in following complex technical instructions, executing basic networking commands, and collaborating seamlessly with remote, cross-functional teams.
A Degree in Information Technology, Computer Science, Electronics, or a related field (or equivalent practical experience).
Skills Required
- 1+ years of experience in IT hardware operations or secure data center environments.
- Strong knowledge of server, storage, and network hardware and familiarity with copper and fiber cabling standards.
- Ability to follow complex technical instructions, execute basic networking commands, and collaborate with remote teams.
- Degree in Information Technology, Computer Science, Electronics, or related field (or equivalent practical experience).
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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