WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
We are seeking a highly motivated and tech-savvy individual to join our team as a Multi-Disciplined Support Agent. This role combines responsibilities across three key areas: Audio/Visual (AV) conference room support, Level 1 network infrastructure support, and Tier 1 service desk operations. You will play a critical role in ensuring seamless operation and resolving issues related to these diverse areas as well as ensuring good team structure and coaching. You will be managing a small team within IT Support. The ideal candidate for this role will be a strong self starter and a very good people person with proven and demonstratable experience of coaching, monitoring and motivating a team.
WHAT YOU’LL DO:
Tier 1 Service Desk
- Serve as the first point of contact for employee technical issues
- Diagnose and resolve common user problems related to software, hardware, and network access.
- Log, track, and escalate unresolved issues to appropriate teams.
- Provide clear and concise communication and technical assistance to internal users.
AV Conference Room Support
- Troubleshoot and resolve audio, visual, and connectivity issues within conference rooms.
- Assist employees with using AV equipment and ensure proper setup for meetings.
- Maintain inventory of AV equipment and report any missing or malfunctioning items.
- Maintain continuous process improvement to provide the highest quality products and services which meet the needs and requirements of internal and external customers.
Level 1 Network Infrastructure Support
- Diagnose and troubleshoot basic network connectivity issues (e.g., wired and wireless).
- Onsite Smarthands for Network operations team
- Escalate complex network issues to Level 2 support personnel.
WHAT YOU’LL NEED TO SUCCEED:
- 3+ years people leadership experience in a Service Desk or IT Support role.
- Previous experience in a customer facing IT environment.
- Strong customer focus
- Technical understanding of the following: Networking, WiFi, Mac OS, Cisco, Linux, Windows and Audio visual set up and support.
- Strong understanding of service desk concepts and incident management process.
- Pro-active, service-oriented mindset and a strong focus on the quality of work
- People orientated individual who can motivate others to thrive in a global team environment and contribute positively to a dynamic work environment.
PREFERRED EXPERIENCE:
Familiarity with AV equipment, networking fundamentals, and basic troubleshooting techniques is preferred.
Top Skills
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
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