Leidos is seeking a Smart Grid Application Engineer to operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems in support of utility industry clients.
Responsibilities:
- Duties involve responding to clients promptly and professionally, accurately documenting issues, coordinating vendor activities and following implementation procedures to ensure compliance with specifications. This role is responsible for monitoring application and system performance, status reporting and problem escalations. In addition, the engineer will receive and respond to service desk tickets and automated alerts. Experience working in a service desk environment, electric, water or gas utility experience, technical or engineering backgrounds and demonstrable problem solving skills are all viewed favorably. Provide technical and product support to clients as the principal on-site AMI resource.
- Ability to resolve problems requiring technical knowledge and communicate the solution effectively to peers and management.
- Self-starter with ability to perform work independently with little or no supervision on projects of moderate complexity.
- Communicate clearly and professionally with business partners and clients on the status of production outages, resolution strategy and root cause information.
- Responsible for escalating any issues they are unable to resolve onsite to the SGS Support team and keep the appropriate customer team members updated on the status of these issues.
- Analyze and resolve production system faults.
- Review, analyze and resolve AMI alerts, events and statuses.
- Troubleshoot software application issues quickly and effectively.
- Review, test and manage implementation & integration of AMI device firmware and server software.
- Manage small projects and assist with project startup activities.
- Perform new meter installation transaction monitoring.
- Manage AMI schedule collection for service level agreement compliance.
- Develop and maintain knowledge base information, application documentation and procedures.
- Manage file system archiving & retention policies.
- AMI device asset management (programs, IP configurations, locations, monitoring, warranty tracking, failure modes, etc.).
- Ensure that work complies with Leidos’ Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures.
- Must be able to multi-task and effectively prioritize within a high volume/time sensitive environment.
- Support On-call support on a rotating schedule for a 24/7/365 operation in addition to daily support assignments..
Qualifications:
- Experience in the Utilities industry, Meter Data Management Systems and AMI systems helpful.
- Experience with web-services desired.
- Customer service oriented; must possess attention to detail and a sense of urgency.
- Solid understanding of IT technology (networking, databases, applications, hardware, etc.).
- Knowledge of systems methodologies, design, and implementation.
- Strong analytical skills and problem solving techniques.
- Working knowledge of ITIL principles and best practices.
- Work well within a team environment and individually with minimum supervision.
- Possess excellent written, communication and interpersonal skills.
Experience:
- 2 to 5+ years of experience working on or with technical teams.
- 2 to 5+ years of managing small projects.
- 3+ years of application support experience.
Education:
- Bachelors degree or equivalent experience required.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:February 4, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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