Smart Diagnostics Engineer I

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Location: Northeastern, Thailand

Position Summary:

Deliver efficient installation of all instruments according to procedures.
Ensure upgrades and modifications are performed in designated territory within the specified time frame.
 

Major Duties & Responsibilities:

• Deliver efficient installation of all instruments according to procedures

• Ensure upgrades and modifications are performed in designated territory within the specified time frame 

• Plans and executes preventative maintenance of instruments in designated territory

• Feedback of spare parts usage to ensure accurate and minimum spare parts inventory holding

• Report complaint within 24hours of awareness, and deliver timely and effective troubleshooting service to maximize uptime of all instruments and improve customer experience

• Handle Field Corrective Actions per SOP requirement, strictly follow the instructions from OCD global

• Ensure the measurement tool(s) is(are) calibrated whenever applicable

• Provide assistance, as required, for customer and business needs, including but not limited to assistance with the prompt and effective launch of new instruments

• Contribute scientific and technical knowledge of products and their application to sales team as part of winning new accounts;

• Provide a level of service that ensures customer retention by routine interfacing and rapport building with all appropriate levels in customers

• Comply with applicable policies and procedures

Qualifications:

• Bachelor's Degree in Electronics Engineering, Electrical Engineering, Computer or related fields or equivalent qualifications

• Able to communicate English

• Effective Communication Skills: Ability to explain technical issues to customers

• Good customer service skills, pleasant Services-minded and Accountability

• Customer Relationship Building 

• Problem Solving with strong analytical capabilities

• Time Management Skills, be able to work on flexible hours including weekend/public holiday

• Teamwork, good personality, attitude, team player ,and hard working 

• Self-Development/Motivation

• Computer literate

• Able to travel and stay in an assigned territory and be able to travel to over sea.

• Be able to work under pressure and time constraint independently with less supervision