Job Description:
Position Summary
Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions.
Responsibilities and Accountabilities
Assist Small Group Journey Travel Consultants with the following tasks:
Custom extensions, as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.
Notify and collect payment for all bookings with balances past due.
Call guests/Travel Advisors to collect missing information and itinerary details.
Enter all data from Guest Information Forms into the reservation system, including but not limited to passport, medical conditions, and flight information.
Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.
Identify gaps in services as a result of flight information received and act accordingly.
Review Travel Consultant Quality Check and Insurance Reports and action promptly.
Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
Collaborate with all internal departments and DMCs to facilitate the booking process.
Assist Guest Relations when post-tour issues require investigation into historical documentation.
Special projects or other related duties as required.
Skills and Abilities
Professional verbal/written communication skills and phone demeanour.
Strong multi-tasking skills and flexibility required.
Detail-oriented with excellent organizational skills.
Good judgment and problem-solving skills
Ability to work in a team environment.
Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies.
Must be able to perform basic mathematical computations.
Must read/write/speak English.
Education and Experience
Travel School or college degree preferred
High School diploma required
Relevant travel industry experience preferred
Special requirements
Evening, weekend, and approved overtime may be required
Salary Range
Hourly position with annual earnings of $40,000; with additional earning potential through sales incentives.
Benefits
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
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EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- High School diploma
- Must read, write, and speak English
- Professional verbal and written communication skills and phone demeanour
- Intermediate computer skills (Microsoft Office) and ability to quickly master new technologies
- Ability to perform basic mathematical computations
- Strong multi-tasking skills and flexibility
- Detail-oriented with excellent organizational skills
- Good judgment and problem-solving skills
- Ability to work in a team environment
- Evening, weekend, and approved overtime availability may be required
- Travel School or college degree
- Relevant travel industry experience
What We Do
Abercrombie & Kent is a luxury adventure travel company providing life-changing experiences around the globe.
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