At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This position is responsible for ensuring continued and increased growth by renewing small group accounts or selling products and services to existing customers, understanding customer needs, and providing customer support in a call center environment. This position is responsible for researching and responding to telephone and written inquiries plus handling escalated issues in a prompt, accurate and objective manner. Accountable for meeting departmental small group accounts retention goals and service goals.
JOB REQUIREMENTS:
*Bachelor’s degree or 2 years customer service experience.
*Must have General Agent State Insurance License or obtain General Agent State Insurance License within 90 days.
*PC proficiency or data entry experience.
*Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
*Detail oriented.
*Interpersonal, verbal and written communication skills and independent decision making skills.
*Analytical and organizational skills.
PREFERRED JOB REQUIREMENTS:
*Health care product knowledge.
*Business phone experience.
*Experience with salesforce.com
*Bachelor’s degree.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$43,500.00 - $65,400.00
What We Do
Imagine Something New, Something Different.
Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families.
HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development.
HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC.
Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization.
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
