Citi is a leading global financial services company, which has approximately 200 million customer accounts and does business in over 160 countries and jurisdictions. Small Business has been identified as a key growth area for Citi U.S. Personal Banking and Wealth Management to drive market-leading value propositions to grow P&L and offer best in class services to attract, engage, and retain customers.
The Small Business Program Product Lead is a Vice President position that will help innovate, drive product development as subject matter expert, execute programs and manage day-to-day activities by working with internal and external partners. The ideal candidate has 5+ years in product management / project manager experience and is familiar with small business and retail banking regulatory policies. In addition, has ability to work as partner, build relationships and influence, and has strong effective communication skills.
Key Responsibilities:
Partner with product and marketing to help define, develop, and implement product strategies through analyzing consumer behavior and preferences, competitive best practices, and product economics
Manage day-to-day activities to deliver and execute product features across multi-phase programs, projects, and workstreams including deposit product processor technology build and customer migration plans
Lead process engineering efforts that foster simplification, lean systemic process lifecycles, and de-risk
Additional responsibilities
Assist product manager with developing roadmaps and business cases
Serve as subject matter expert and has oversight over the client experience, features and servicing processes
Workwith cross-functional project teams within Citi and external partners
Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status, and post implementation activities
Make recommendations based on regulatory changes, competition, consumer trends and market research
Ensure a positive customer experience and the oversee the lifecycle of an initiative and day-to-day product support
Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience
Highly self-motivated, effective communication and decision management skills, and has the willingness to learn and adapt in an agile environment
Qualifications
Minimum of 5 years of experience in small business product management and/or project management
Excellent written and verbal communication skills for a senior audience with the ability to take the lead in broad cross-functional groups
Ability to drive business results with a strong sense of urgency
Bachelors degree
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Job Family Group: Product Management and Development------------------------------------------------------
Job Family:Product Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:$114,720.00 - $172,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jul 22, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Minimum of 5 years of experience in small business product management and/or project management
- Familiarity with small business and retail banking regulatory policies
- Excellent written and verbal communication skills for a senior audience
- Ability to drive business results with a strong sense of urgency
- Bachelor's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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