Job Description
The Portfolio Management Specialist is responsible for providing administrative support to Retail Small Business leadership and relationship managers in the management of the Small Business loan portfolio. Functions include tracking, requesting, collecting and imaging financial statement/information required from borrowers and adhering to required due dates, oversight and outreach on delinquency, managing maturing loans, submitting and facilitating modifications, assisting with portfolio transfers, generating, distributing and/or validating reports, pipeline monitoring and ensuring data integrity. This role partners with relationship managers, credit, operations and compliance to maintain portfolio quality and customer service standards.
Essential Functions
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Track, request, and collect financial statements within defined timeframes
Oversight and outreach on past due payments
Coordinate modifications as needed, including submission into LOS and facilitating through closing
Compile and communicate loan management reports on a timely basis
Run and Reconcile portfolio reports (past due, upcoming maturities, financial statements) and escalate items requiring attention
Assist in the management and maintenance of collateral requirements, including ensuring timely insurance policy updates
Service client needs, including prompt responses to inquiries and resolution of problems to promote an exceptional client experience
Support relationship managers to ensure the management of their portfolios are timely, accurate and in conformity with loan terms or policy requirements
Deep understanding of Abrigo for full use of functionality appropriately and to update data fields as required
Establish and maintain appropriate files and records for loan documents as required
Serve as a liaison with other departments/vendors/auditors as needed
Serve as office manager if required
Ensure document/data integrity, including identifying gaps or issues; coordinates corrective actions with operations, credit, and other business partners
Knowledge of loan documentation
Cultivate relationships with small business clients
Maximize technology tools available
Develop use of small business related software
Ensure conformity to loan terms
Recommend improvements to procedures
Recommend service and delivery enhancements
Qualifications
High School Diploma required
Bachelor's Degree Business, Finance or equivalent preferred
3 - 5 years Business banking operations, processing, or administration experience preferred
3 - 5 years Experience with core banking/loan origination systems preferred
Must be detail oriented and team oriented with ability to monitor and manage multiple responsibilities simultaneously
Knowledge of computer systems and software including Abrigo, Nautilus, Signature and shared drives
Understanding of Small Business loan products
The pay range for this position is generally $26 - $31 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge.
#LI-MM1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Skills Required
- High School Diploma
- Bachelor's Degree in Business or Finance
- 3 - 5 years business banking operations or administration experience
- 3 - 5 years experience with banking/loan origination systems
- Detail oriented and team-oriented
What We Do
Northwest Bank is a privately held community bank focused on serving the specific needs of businesses in Washington, Oregon, Idaho and Utah. Our experienced bankers deliver customized financial solutions and exceptional customer service. We do that by getting to know you, your business and your aspirations, first. Then we create a plan that will work, and stay with you every step of the way. We see our relationship with you as a partnership, the way banking should be. Trust matters when picking your financial partner. Northwest Bank is rated as one of the best capitalized banks in the nation. We have earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, we have offices in Boise, Idaho; Portland, Oregon; Coeur d'Alene, Idaho; Seattle, Washington; and Salt Lake City, Utah metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
