Job Title: Slot Technician I (varied shift)
Department: Slots
Reports To: Slot Technology Manager
Summary
Provides prompt and courteous guest service as it relates to slot machines and slot system components. The Slot Technician I will support slot technical staff on projects, routine maintenance and periodic inventories. This position is responsible for cleaning machines and peripheral gaming equipment which includes updating software on validators and printers. Every Technician is to follow all company policies and departmental procedures and is responsible for adhering to State and Tribal compliance based on Compact Standards.
Supervisory Responsibilities
These positions have no supervisory responsibilities.
Essential Duties and Responsibilities include the following but are not limited to those listed below. Duties and responsibilities may be revised to meet business needs at the discretion of management.
General Duties and Responsibilities:
- Keeps abreast of all department communications (i.e. email, malfunction logs, shift logs, voice mail and wireless telephones) daily to efficiently perform duties and provide documentation as required.
- Ensures the privacy and confidentiality of all information pertaining to the set up and performance of any gaming device and/or slot projects.
- Maintains knowledge of department policies and procedures including those pertaining to federal, state, and tribal regulatory laws and guidelines as related to slot operations.
- Exercises appropriate discretion in identifying situations that require management attention.
- Handles and secures keys within department guidelines.
- Builds rapport and coordinates daily functions with Slot Operations, tribal regulatory body (CRA), state gaming officials (ADG), Compliance, vendors and other company departments.
- Works with slot management to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities and reports to slot supervisors or senior slot management.
- Maintains good communication with team members and a positive and professional work environment.
- Demonstrates outstanding guest service demeanor and conduct at all times.
- Contributes to a team effort and accomplishes related results as required.
- Cleans gaming machines per routine maintenance schedule or as directed.
- Cleans bill validators, ticket printers and other related gaming equipment.
- Maintains peripheral software as updates become approved and released.
- Assists with slot projects, as directed, with installation of locks, player tracking, slot bases and any other associated equipment.
- Performs periodic inventory of parts and equipment.
- Routinely strives to build and maintain working relationships with technicians through interactions and team building exercises.
- Maintains slot shop and storage cleanliness and organization as directed by Slot Technology Manager and/or Slot Operations Manager.
Education and/or Experience
High School diploma or GED required. Basic technical or gaming experience preferred.
Computer Skills
Must have basic PC skills and a working knowledge of Microsoft Office applications and Microsoft Operating Systems.
Other Qualifications
- Strong technical skills required.
- Strong to excellent time management and organizational skills required.
- Must possess strong customer service and communication skills and the ability to creatively seek out and implement innovative solutions.
- Must have ability to effectively present information and respond to questions from management.
Language Skills
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand or sit for extended periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must be able to lift and /or move up to 30 pounds. Must have ability to work with specialized hand tools for installation/repair and occasionally work in tightly confined spaces. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; secondary smoke and risk of electrical shock. The noise level in the work environment is usually loud.
Skills Required
- High school diploma or GED
- Basic PC skills
- Working knowledge of Microsoft Office applications
- Working knowledge of Microsoft operating systems
- Strong technical skills
- Strong time management and organizational skills
- Customer service and communication skills
- Ability to read, write, speak, and understand English
- Ability to lift or move up to 30 pounds
- Ability to work with specialized hand tools and occasionally in confined spaces
- Basic technical or gaming experience
