Slot Operations Supervisor

Responsible for the day-to-day operations of the Slot Services & Performance by federal, state, and local gaming regulations, as well as company policies, procedures, and internal controls.  

HOW YOU WILL CREATE THE EXTRAORDINARY 

• Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication.   

• Establishes self as a highly credible leader with the highest levels of integrity, and always acts in the best interests of the property and the company.   

• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.  

• Ensures that team members clearly understand and are held accountable for their performance expectations.  

• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.   

• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes, and program effectiveness and value.   

• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.   

• Demonstrates leadership skills in determining a vision and aligns and inspires the team to achieve the vision.   

• Partners and Coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.   

• Embraces, role models, and implements all elements of our customer service program including Family Style Service and Buzz Sessions, and tier-prioritized service.   

• Recommends and implements change to improve overall employee and guest satisfaction.   

• Establishes and endorses the business objectives, ethics, and values of Caesars Entertainment Inc. following the Code of Commitment.  

• Ensures that the highest level of guest service is achieved and maintained daily on assigned shifts.  

• Ensures that all Slot Services & Performance employees adhere to company policies, procedures, and internal controls, as well as the Commonwealth of Virginia Lottery Gaming rules and regulations.  

• Communicates clearly and regularly the department goals and expectations to Slot Services & Performance employees Aligns department to provide differentiated service to Seven Stars and Diamond customers.  

• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.  

• Verifies and ensures payouts of large jackpots are handled accurately and timely.  

• Compiles and analyzes data on slot service and performance to make strategic recommendations to management to improve department operations and optimize slot machine performance and revenue through replacement of existing products, relocation of an existing product or addition of new product.   

• Review the mix of revenue share games to identify and implement optimal selection and cost reduction opportunities.   

• Exports, analyzes, and arranges large amounts of data from the casino operational platforms, creating accurate reports for casino management.  

• Creates, inputs, updates, and corrects slot machine configuration within the SDS system daily to ensure accuracy.  

• Attends guest events, builds rapport with premium players, and handles any customer concern that cannot be resolved by subordinate employees.  

• Investigates reports of variances and takes appropriate action by company and departmental policies and procedures, as necessary.  Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department.  

• Maintains appropriate staffing levels by assisting in the selection process of new hires, training, scheduling, disciplining, rewarding, evaluating performance, and recommending promotions and terminations fairly and equitably.  

• Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws, and slot host & technician regulations, as well as company policies, procedures, and internal controls.  

• Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings.  

• Monitors the operation of Slot Services and Performance and notifies appropriate individuals of any service requirements.  

• Ensures integrity and security of company funds and assets within the department.  

• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.  

• Familiarization with all Caesars Brand programs and systems.   

• Complimentary privileges within prescribed limits by the approved comp matrix.  

• Identify, research, and develop opportunities for customer service improvements through the introduction of new technology.