Under the supervision of the SkyTrail Leadership the Guide is charged with effectively and safely supervising the SkyTrail environment in accordance with the following policies established by the South Shore YMCA, and Ropes Courses Inc. while also providing a high level of member service.
CORE EXPECTATIONS:
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PROGRAM EXECUTION
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Supervise all SkyTrail activities while on duty, and assist with set up or break down for the day.
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Adhere to the RCI Standard of being on the SkyTrail within 1 level of all participants while participants are on course.
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Guides will not have cell phones on course under any circumstances.
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Guides will not leave the SkyTrail unattended. Guides can only be relieved by approved, certified Guides.
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Respond to incidents appropriately, calmly and professionally.
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Record all incidents and accidents immediately after situation has been resolved and you will not be distracted from the patrons on the Trail.(Report emergency immediately to supervisor on duty)
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Follow and enforce SkyTrail rules on and off duty.
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STAFF ENGAGEMENT AND TEAMWORK
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Work with fellow YMCA staff members and treat them with respect.
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Every Guide has the responsibility of reviewing all guidelines for emergency procedures to ensure a prompt and appropriate response to any incident.
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Perform other duties needed as delegated by the supervisor on duty or SkyTrail Leadership member.
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Attend all staff meetings and complete skill trainings.
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MEMBER ENGAGEMENT & DEVELOPMENT
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Enforce all SkyTrail rules in a consistent, fair and firm manner.
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Interact with members in a friendly, engaging, and professional manner.
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Educate members of all policies and procedures of the YMCA and the SkyTrail Department when needed.
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Be familiar with all information and answer questions about programs, schedules, and policies or direct people to SkyTrail Leadership.
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Ensure that the South Shore YMCA Child Protection Policies are fulfilled.
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FACILITY MANAGEMENT
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Maintain a clean and organized SkyTrail environment.
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Record and report any faulty equipment and/or lapse in maintenance to the supervisor on duty.
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Take and record Daily Checks per department standards.
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VOLUNTEER DEVELOPMENT
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Support volunteers and their daily functions.
YMCA COMPETENCIES - LEADER
Mission and Community Oriented – Accepts and demonstrates YMCA values. Work effectively with people of all backgrounds and levels. Willingness to serve and fulfill community needs. Recruit volunteers and build supportive relationships with them.
People Oriented – Remains calm in challenging situations and seeks to understand the underlying cause. Speaks and writes effectively. Develops rapport, relates well and takes initiative to assist in developing others.
Results Oriented – Discovers ideas to create and deliver a high-value member experience. Makes sound judgments, establishes goals, plans work, supports fundraising, and adheres to budgeting procedures
Personal Development – Recognizes personal strengths and limitations, pursues self-development and demonstrates flexibility.
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Required Certifications:
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Must Receive and Pass SkyTrail Training to receive Job
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Must be at least 16 years of age.
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Previous Ropes experience preferred, but not Manditory.
PHYSICAL DEMANDS
The employee must occasionally lift and/or move up to 25 pounds.
While performing the duties of this Job, the employee is regularly required to sit, stand, walk, talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. Employee is required to wear a Harness while on course.
Skills Required
- Pass SkyTrail training/certification
- Minimum age 16
- Previous ropes course experience
- Able to wear a safety harness while on course
- Occasionally lift/move up to 25 pounds
- Comply with South Shore YMCA child protection policies (background check/compliance)
- No personal cell phones on course
- Attend staff meetings and complete required skill trainings
What We Do
The South Shore YMCA is a nonprofit association dedicated to improving the quality of life for all by nurturing the potential of children, promoting healthy living, and fostering social responsibility. Serving residents of twelve communities south of Boston, Massachusetts, it operates as a multipurpose service organization providing a wide range of programs, from early education and youth development to health and wellness services.
