Skip Tracer - IN OFFICE

Loss Prevention Services is dedicated to exceptional customer service, quality workmanship and accountability. Since opening its doors in 2009, Loss Prevention Services has constructed a respected and elite collateral recovery company. With the help of each employee, Loss Prevention Services is able to produce the highest standards now, and for the future, with the opportunities and determination to expand. We are currently seeking highly motivated, focused and confident individuals who will uphold the Loss Prevention Services brand, while exceeding our client's and our vendor's expectations through our unique consultative approach. We encourage success and growth for each employee equally, and continuously uphold our impeccable standards.

We are looking for candidates who are interested in performing Skip Tracing IN OFFICE at our facility in Grandville, Michigan. 

This position is responsible for generating, compiling and analyzing data to locate elusive individuals and collateral while communicating with lien holders and service field agents in an effort to achieve collateral collection while providing exemplary service in a financially beneficial manner.

Primary Job Functions/Responsibilities

• Provide skip tracing services to locate debtor/collateral information and location
• Handle accounts with speed and accuracy while maintaining professionalism
• Manage a high volume of phone calls to meet required performance standards and metrics
• Provide accurate, valid and complete information to clients, agents and management.
• Maintain or exceed established objectives per Loss Prevention Services and client policies and procedures
• Must maintain strict confidentiality
• Adhere to all state and federal laws; stay informed of changes in policies and procedures
• Complete special projects or additional tasks as assigned
• Meet personal/team goals

Qualifications/Skills

• Previous experience with Skip Tracing preferred
• High School Diploma or equivalent required
• Prefer 1 year of Customer Service experience
• Strong organizational skills with ability to prioritize multiple tasks
  
• Strong decision making, problem solving, and negotiation skills
• Effective and professional verbal and written communication
• Basic proficiency of Microsoft Office Suite and internet-based applications
• Strong interpersonal skills
• Hand and eye coordination and manual dexterity to operate computer mouse and keyboard and other basic office equipment

THIS IS NOT A REMOTE WORK OPPORTUNITY.

ALL DUTIES MUST BE PERFORMED IN OFFICE AT OUR FACILITY IN GRANDVILLE, MICHIGAN.