Skincare Specialist - Edinburgh

Position: Skincare Specialist

Hours: 30hrs Part-Time

Location: Harvey Nichols, Edinburgh

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow together.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role: Skincare Specialist 

As a brand representative, you will maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on delivering exceptional customer service and retail excellence by leveraging expert skincare product knowledge and your experience handling smooth operations. 

• As a Skincare Specialist, we expect you to have advanced techniques, with an array of application methods including Skin analysis, Face Massage, Skincare application (including using your hands) with the ability and confidence to cater to diverse customer needs. You will have a comprehensive understanding of our skincare products, ingredients, and their effects on different skin types. 
• Conduct personalised and comprehensive appointments utilising the Match2Me with your customers, building relationships and bringing the Trinny London journey to life by proactively identifying and addressing customers requirements, engaging with customers throughout their journey and genuinely making each customer interaction feel personal and valued. 
• Delivering masterclasses to demonstrate ‘best in class’ skincare trends, practices and applications 
• As a sales-driven, opportunity seeker, you will seek sales opportunities by engaging with customers on the shop floor, as well as in opportunities such as appointments and masterclasses. 
• Meet and exceed sales targets by actively promoting and selling makeup and skincare products by cross-selling and upselling, both individually and in collaboration with your team 
• Ensure the skincare section is well-organised, clean, and visually appealing and sanitised to meet health and safety standards
• Implement and maintain attractive displays to highlight featured products and promotions
• Aligning with our values ‘we all wear yellow’, you will work collaboratively with your team members to achieve our goals and targets in Retail. You will support and encourage your colleagues, sharing your speciality knowledge in makeup. 
• Collaborate with our education and training team to continually offer best-in-class skincare advice and services to our customers and the wider team 
• Conduct coaching sessions/on the spot with teams on Trinny london skincare, ingredients benefits, concern analysation and routine building inline with the education and training team. 
• Deliver new skincare product roll out training to team members inline with the education and training team 
• Highlight skill gaps to Field training team, Field training manager and store management to support in team member development 
• Adhere to company policies and procedures, ensuring compliance 
• Maintain punctuality, reliability and embodiment of Trinny London values 

About You

• Highly skilled skincare enthusiast
• KPI & results driven 
• Confident and engaging
• Exceptional selling skills
• Excellent communicator, collaborator, and team player
• Passionate about skincare and customer excellence
• Enthusiastic to share knowledge and to support colleagues
• Able to identify key performance behaviours and competencies within the team
• Strong prioritising and organisational skills

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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