**Skillbridge** NASA IT support

Title:

**Skillbridge** NASA IT support

Belong. Connect. Grow. with KBR! 

Around here, we define the future.

At KBR we are committed to our Nation’s Military and Veteran’s through our partnerships with Hiring our Hero’s and DoD Skillbridge. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration. We are known for Delivering Solutions, Changing the World.  We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely. All Skillbridge positions have potential of full time job offers upon successful completion of the program unless expressed otherwise.

KBR is seeking a NASA IT to support our Mission Control Center (MCC) for KBR’s Science and Space division. 

The Atlas Support Team (AST) is responsible for assisting users supporting mission, simulation, and test activities. The AST acts as the primary point of contact and maintains privileged access for resolving issues for individual users of the Mission Control Center Systems (MCCS), within the critical and moderate environments. The SC handles Disaster recovery, including backup processing within the MCCS. The AST coordinates with appropriate operations team personnel when additional support is required, including engineering or maintenance. The SC monitors specific systems to ensure availability and reliability, and the AST performs facility reporting and communication. Domestic travel may be required for supporting Backup Control Center (BCC) operations. Compliance with the personnel reliability program for flight critical personnel and security standards is required. Training must be completed within a year or management discretion.  

Console operations are conducted 24/7, 365 days/year. All AST controllers support a rotating schedule covering three shifts.
 

RESPONSIBILITIES:

• Troubleshoot Windows/Linux workstation application issues and problems
• Troubleshoot Windows/Linux printer problems
• Responsible for reporting facility requests and issues.
• Recognize and analyzes abnormal conditions and generates Incident Reports (IR).
• Maintain log for tracking and resolving software and hardware problems
• Provide technical assistance and interface to MCCS environments.
• Perform Data Backups and Restores.
• Support the creation of individual and group related access accounts as required.
• Perform user-id account/password resets.
• Perform RSA token Management
• Monitor VMWare application software
• Monitor telemetry data

Basic Requirements:
1. Be team oriented
2. Possess strong written and verbal communication skills
3. Have strong decision making and problem resolution capabilities
4. Demonstrate computer skills and familiarity with networks
5. Be able to work a flexible and dynamic work schedule
Desired Requirements:
1. Call center experience.
2. Knowledge of Windows, Linux operating systems. Networking protocols.
3. Experience related to help desk and network operations. Related experience can be in one or more of the following skill areas:
• Network monitoring tools
• Multitasking capabilities, including answering phones and other voice communication devices.
 

REQUIRED EDUCATION/EXPERIENCE:

• MUST BE ACTIVE DUTY MILITARY TO APPLY

•This position requires US Citizenship.  

• Able to pass and maintain appropriate certifications and security clearances for this position. 

• Bachelor Science degree from an accredited college in an engineering or other technically-related discipline plus 0 to 2 years of related experience.

Standard Company Requirements: 

• Must comply with Safety, Health and Environmental plan, policies and procedures. 
• Must comply with the Quality Assurance plan, policies and procedures. 
• Must maintain regular and acceptable attendance. 
• Responsible for completing all required training. 
• Perform other assignments and duties, as required. 

KBR Benefits​

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.  We support career advancement through professional training and development.​

Click here to learn more:  KBR Benefits

Inclusion and Diversity at KBR​

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company.  That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations.  Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.  We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.  We Deliver – Together. ​

Click here to learn more: Inclusion and Diversity at KBR

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.  That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. 

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.