The Role
Provide guests with mountain information and customer service while managing ski and bag check-in/check-out, secure storage, accounting, lost-and-found items, and point-of-sale transactions. Maintain accurate records, organized work areas, and compliance with safety and operational procedures. The role requires working indoors and outdoors in winter conditions, handling items up to 40 pounds, and supporting guests and coworkers during a seasonal schedule.
Summary Generated by Built In
SUMMARY:
Provide guests with accurate information about mountain facilities, services, events, weather, and snow conditions while maintaining the equipment check-in/check-out, ensuring secure storage, and handling of lost & Found items.
PRIMARY DUTIES:
- Maintain a high level of customer service to enhance the overall guest experience.
- Communicate clearly and effectively with guests, supervisors, and coworkers.
- Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.
- Assist in resolving guest concerns or escalate to Supervisors or Managers as needed.
- Maintain accurate records of equipment check-in and checkout.
- Perform daily accounting, money handling, and submit sales reports.
- Ensure security and proper organization of all stored items.
- Manage, organize, and distribute Lost & Found items.
- Stay informed on mountain operations, events, and snow conditions; communicate details to guests.
- Learn and proficiently operate the point-of-sale system.
- Keep the work environment clean, safe, and organized.
- Perform additional duties as assigned by the Rental & Retail Manager.
EMPLOYEE EXPECTATIONS:
- Demonstrate good judgment and maintain a positive, enthusiastic attitude throughout the season.
- Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
- Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
- Exercise discretion and maintain confidentiality of all protected information.
- Follow operational procedures with attention to detail and accuracy.
- Be flexible and adaptable to ever-changing situations and workload.
- Maintain a clean and orderly work environment.
- Comply with and enforce Bridger Bowl policies and procedures.
- Contribute to Bridger Bowl's overall sustainability goals.
SUPERVISION:
- Supervision Given: This position has no supervisory responsibilities.
- Supervision Received: From the Rental & Retail Manager. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.
EMPLOYEE BENEFITS - SEASONAL
- Free Employee Season Ski Pass
- Montana Ski Area Association (MSAA) – free day tickets
- Day passes to Crosscut Mountain Sports Center
- Aflac Accidental Insurance coverage while employed
- Sick leave based on hours worked
- Local Bozeman Ski Shop discounts
- Bridger Bowl employee discounts on food, lessons, rentals, and retail purchases.
- Employee Ski Day
PREFERRED QUALIFICATIONS:
- Experience in customer service and/or retail sales.
- Possess excellent communication and active listening skills.
- Knowledge of Point-of-Sale systems and basic computer application usage.
WORK ENVIRONMENT:
- Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.
- Indoor: work under consistent lighting and temperature controls.
- Work physically near others throughout the shift.
PHYSICAL AND MENTAL DEMANDS:
- May require bending, stooping, standing, walking, and moving items that weigh up to 40 lbs.
- Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.
SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:
- Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.
- Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.
- This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.
EEO STATEMENT:
- Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.
Skills Required
- Legally authorized to work in the United States
- Ability to understand and communicate in English adequately to follow directions, understand safety guidelines, and communicate with visitors and staff
- Ability to perform essential duties with or without reasonable accommodation, including bending, stooping, standing, walking, and moving items weighing up to 40 pounds
- Ability to learn tasks, remember processes, maintain focus, communicate effectively, handle stressful situations, and complete tasks independently
- Customer service and/or retail sales experience
- Excellent communication and active listening skills
- Knowledge of point-of-sale systems and basic computer applications
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The Company
What We Do
Bridger Bowl is a nonprofit ski area located in Bozeman, Montana, that has served the local community since 1955. Operating on roughly 2,000 acres with eight chairlifts, 2,600 vertical feet, and four lodges, it reinvests all revenue into the mountain, facilities, and programs to keep lift tickets affordable. Governed by a board of directors and an engaged Montana-resident membership, its mission is to remain a locally focused recreation area balancing quality, affordability, and sustainability.
