Application Engineer, Managed Services
At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
As a Managed Services Engineer, you will be part of a global team of experienced Application and Infrastructure engineers. You will have a unique opportunity in flexibility to develop your own talents by improving your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and expand your knowledge in other domains of web application and environment management.
What you’ll do:
- Analyze error logs and review inherited code to determine the root cause of issues reported by the client.
- Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.
- Work directly with the client on system enhancements and bug fixes on a per-ticket basis.
- Educate yourself on a variety of different clients, their industries, and their codebases to offer solutions in the moment and forward-thinking recommendations.
- Learn and develop your experience with tools, technologies, and platforms like Sitecore, Coveo, Solr, Contenful, Order Cloud, Azure Cloud, AWS, JSS, and a variety of custom solutions.
- Participate in a weekly on-call rotation with all other team members.
Who you are:
- A collaborative individual who is not afraid to work directly with team members or leaders in pursuit of high-quality solutions.
- A driven self-starter interested in expanding their knowledge base and will make good use of learning materials during downtime.
- A friendly and communicative partner for our clients who understands that not all clients are as technically oriented as yourself.
- An analytical engineer who does not shy away from difficult problems and prides themselves in fully understanding the situation faced before providing a recommended solution.
What you bring:
- Minimum 6 years of experience with .NET and C#.
- Minimum 3 years of experience with Azure DevOps, GitHub, or other code repository tools.
- Minimum 3 years of experience with MVC development patterns.
- Experience with Sitecore or CMS is a plus.
- Experience with Azure Cloud and/or AWS is a plus.
- Experience with inherited codebases is a plus.
- Experience with JavaScript and other Front-End technologies is a plus.
The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Top Skills
What We Do
Horizontal Digital is an experience forward consultancy that invests in understanding the needs, wants and ambitions of customers through the data they provide — data that is unlocked across every digital experience and engagement. We use this data to meet customers in the right moment, at the right time, on the right channel. And we amplify these moments with precise strategies, technologies and creative approaches to maximize their value.
Founded in 2003, we are a certified Minority Business Enterprise that proudly invests in diversity and growth of our in-house talent as well as our local communities through charitable and on-site volunteer efforts.
Horizontal Digital is headquartered in Minneapolis, MN. Additional U.S. offices are in Denver, Dallas and Indianapolis, with a global presence in Dubai; U.A.E.; Bengaluru, Vadodara and Pune, India; and Kuala Lumpur, Malaysia.
