Peraton requires IT Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This role is in Camp H.M. Smith, HI.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
The IT Specialist performs Tier one and two network support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, IT Specialist systems. The IT Specialist must have solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.
Duties include but are not limited to:
- Creating tickets within the IT Service Management (ITSM) tool
- Troubleshooting and proactively resolving technical issues
- Responding to requests for technical support
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Troubleshooting and repairing end user devices
- Installing and troubleshooting software
- Removing old equipment and performing data migration to new machines
- Re-imaging hardware
- Performing shared file access maintenance
- Maintaining accounts
- Creating tokens
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Resetting CAC/Token pins
- Maintaining local registration authority capabilities
- Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
- Escalating tickets to other IT support groups and/or vendor support
- Implementing network and security access
- Providing mobile device support
- Providing CSfC kit support
- Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission
#SITEC2026
#Hawaii
QualificationsRequired Qualifications:
- BS + 8 years of experience OR MS + 6 years of experience OR PHD with 3 years of experience OR HS with 12 years of experience OR AA with 10 years of experience
- DoD TS/SCI clearance required
- Required certification: DoDD 01-M IAT II
- General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields
- Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees
- Experience with Help Desk and must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude
Highly Desired Qualification:
- Compliance with DoW 8140 under the Work Role Code 411 - Intermediate level or higher. Must be completed by 01Oct26.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Skills Required
- BS degree plus 8 years of experience, or MS plus 6 years, or PhD plus 3 years, or high school diploma plus 12 years, or associate degree plus 10 years
- DoD TS/SCI security clearance
- DoDD 01-M IAT II certification
- General experience in information systems development, network operations, client/server application performance, or related fields
- Experience managing help desks in a multi-user environment
- Comprehensive understanding of PC operating systems
- Working knowledge of network and electronic mail operations
- Prior supervision of help desk employees
- Help desk experience
- Strong oral and written communication skills
- Positive customer service attitude
- Compliance with DoW 8140 Work Role Code 411 at the intermediate level or higher by October 1, 2026
Peraton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Peraton and has not been reviewed or approved by Peraton.
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Healthcare Strength — Healthcare offerings are described as broad, including medical, dental, vision, mental health support, and specialty programs like virtual physical therapy and surgical/cancer care navigation. Medical coverage is also characterized as a standout part of the overall package in terms of perceived quality.
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Retirement Support — Retirement support includes a 401(k) with employer matching and is repeatedly positioned as a strong component of total rewards. The 401(k) benefit is frequently singled out as one of the most valued parts of the package.
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Leave & Time Off Breadth — Time-off benefits are positioned as robust, including PTO, holidays, paid sick days, and floating holidays, with some roles offering notably generous accrual. Leave breadth is reinforced by related programs such as short/long-term disability and bereavement leave.
Peraton Insights
What We Do
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Why Work With Us
We are fearlessly solving the world’s most complex challenges to keep people safe and secure. You can be a part of protecting and promoting that freedom around the world.
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