On-Site Technical Representative (OSTR)

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Job Summary
As an On-Site Technical Representative (OSTR), you will serve as the primary, front-line technical interface embedded directly within a critical customer manufacturing facility. You will be responsible for maximizing tool up time, supporting rapid troubleshooting on advanced high-tech production equipment.  The ideal candidate will combine hands-on electro-mechanical expertise with rapid problem-solving skills to mitigate manufacturing floor disruptions and resolve equipment anomalies in real time.

Key Responsibilities

• Advanced Semiconductor Customer Capital Equipment Troubleshooting and Rework: Perform complex troubleshooting and rework on customers Semiconductor Capital Equipment production systems (including electrical, high-vacuum, fluidics, mechanical, pneumatic, and digital control subsystems).
• Interpret intricate electrical schematics, piping and instrumentation diagrams (P&ID), Operation Method Sheets [OMS] and mechanical drawings to resolve system issues safely and efficiently where applicable.

On-Site Customer & Escalation Management

• Act as the dedicated local technical contact, communicating tool status, action plans, and resolution timelines directly to customer operations and engineering management. 
• Participate in customer field issue meetings, aligning company service delivery with customer production goals.

Equipment Lifecycle Support

• Support New Product Introduction (NPI), and tool installations/upgrades to ensure hardware meets specifications.
• Document technical findings, create BKMs, LLS to aid with troubleshooting, part replacement & upgrades, and contribute to the creation of field troubleshooting guides.

Qualifications & Skills

Required Experience & Education:

• Education: Bachelor’s degree in a technical field (Electrical, Mechanical, or Systems Engineering) OR an associate’s degree / military technical background with equivalent hands-on experience.
• Experience: 3 to 5+ years of hands-on technical experience in a high-tech manufacturing, cleanroom, or automated industrial environment, working directly with high-complexity capital equipment.
  

Core Technical Competencies:

• Strong foundational knowledge of power systems, vacuum/fluidic systems, and digital/analog electronics. 
• Proficiency using diagnostic software, and standard enterprise asset management systems (e.g., SAP, internal tracking applications).
• Proficient using MS office suite applications
• Clear & concise with communication skills
• Proficient written communication skills

Physical & Work Environment Requirements:

• Ability to work in a demanding manufacturing or cleanroom environment wearing required personal protective equipment (PPE) for extended periods.
• Willingness to support a compressed work week or rotating shift schedule (including nights, weekends, or on-call blocks) to ensure continuous facility coverage.
• Capable of lifting up to 35 lbs. and working safely around high-voltage and complex mechanical assemblies.
  This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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