We are looking to hire a Site Support Specialist at our office location in Bengaluru. This will be Monday- Friday working in office with work timings of 1PM-10PM IST.
Day-to-day responsibilities:
Support employees for technology related issues, requests etc
Initiate and complete onboarding and offboarding activities for all new hires and exits
Provide training to new hires during IT orientation
Identify potential issues and Troubleshoot hardware, application related issues
Log all incidents and requests in the ITSM tool
Identify and escalate situations requiring urgent attention as per process
working knowledge of troubleshooting application issue and isolation to escalate appropriately
Provide first level technical assistance electronically and via phone, chat and email
Scale up knowledge with the latest policies and processes
Work to improve first contact resolution and customer satisfaction
Work with the vendor for procurement request, service providers etc
Act as a single point of contact for users
Escalate recurring problems to the Service Desk Leads
Follow up with end users to provide status updates as per Service Level guidelines
Support end users with their use of all Internal applications
Identify new issues and contribute to Knowledge Base development, stay updated with current system information, changes and updates
Adhere to the documented policies and procedures
Essential traits:
Ability and willingness to work in a 24*7*365 environment,
This is on site job and required to be physically present in office
Excellent communication skills
Strong customer service skills
2-3 years of hands on experience with Active Directory and Exchange
Candidates must have minimum of 2-3 years of experience in IT Helpdesk environment
Experience working in Service Desk environment with exposure to IT incident management software
Basic knowledge of User and Security groups in Active Directory management
Knowledge of troubleshooting hardware related issues, opening ticket with OEM to resolve issue under warranty
God to have knowledge of office workstation set up, migration etc
Qualifications:
Engineering, bachelor’s degree preferred
Proficiency in English.
An ITIL qualification is preferable but not essential
Sound understanding on customer support, operations and processes
Any professional technical certification will be an added advantage
About Kroll
Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.
In order to be considered for a position, you must formally apply via careers.kroll.com
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
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Skills Required
- 2-3 years of hands-on experience with Active Directory and Exchange
- Minimum of 2-3 years of experience in IT Helpdesk environment
- Basic knowledge of User and Security groups in Active Directory management
- Knowledge of troubleshooting hardware related issues
- Qualifications in Engineering or ITIL certification
- Any professional technical certification
Kroll Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroll and has not been reviewed or approved by Kroll.
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Healthcare Strength — Medical, dental, and vision coverage with HSA/FSA options are part of the U.S. package, alongside life and AD&D. Breadth across core health benefits is positioned as competitive for a large advisory firm.
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Retirement Support — A 401(k) plan with company match is a core element of the package. Retirement support is consistently highlighted as competitive within total rewards.
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Leave & Time Off Breadth — Paid holidays, sick leave, and PTO are included, with generous time off and parental/family leave for U.S. roles. Some roles also offer hybrid/WFH flexibility that complements time-off usability.
Kroll Insights
What We Do
Kroll is the world’s premier provider of services and digital products related to valuation, governance, risk and transparency. We work with clients across diverse sectors in the areas of valuation, expert services, investigations, cyber security, corporate finance, restructuring, legal and business solutions, data analytics and regulatory compliance. Our firm has nearly 5,000 professionals in 30 countries and territories around the world. For more information, visit www.kroll.com.
