Site Support Specialist

24WD83116

Position Overview

ESE Site Support Specialist will primarily provide on-site end-user technical support and technology projects.This role will provide day-to-day on-site technical support to Autodesk employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops (Windows/MacBook), desktops, tablets, phones, etc. The ESE Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available.

Responsibilities

• Provide Elite and White Glove support to executives

• The candidate will make sure all office conference rooms are tidy, operating and assist Collaboration & Messaging team with projects

• The candidate will make sure the IDF and MDF rooms are tidy, and assist the network team with projects

• The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving

• A passion for delivering consistent and excellent customer service is a must

• The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary

• Responsibilities Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database Maintain accurate records of company hardware assets

• Responsible for administering and deploying equipment and software solutions company-wide

• Share in production of technical/support documentation for knowledge base

• Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required

• Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications

• Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees

• Maintain a high degree of customer service

• Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed

• Follow standards for supported application and workflows

• Able to manage workload with minimal supervision

Minimum Qualifications

• Successful candidate must have provided a minimum of 3 years of IT customer service

• Excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a complex environment

• Technical skills should include strong knowledge of AutoPilot Imaging, Windows 10/11, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, Active Directory, Zoom rooms support, familiarity with ticketing systems(Service-Now experience a plus)

• Experience in understanding customers’ needs as well as meeting customers’ expectations

• Knowledge of asset management, shipping & receiving as well as record keeping

• Must be able to manage time effectively and to be motivated, reliable, and a self-starter

• Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving

• In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities

• Post-secondary education in a relevant field or equivalent experience

• Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $63,800 and $110,110. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).