The Site Success Coordinator plays a key role in the day-to-day support of Suvoda's clients and their clinical subjects. As a member of the Customer Support team, the Site Success Coordinator serves as an expert on Suvoda's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.
The schedule for this role is 11:00am - 8:00pm EST.
Responsibilities
- Serve as a point of contact for site clients and participants, responding to email and phone inquiries
- Assist Project Managers with operational duties, including system access, card distribution and reporting
- Maintain strong relationships with clients and internal stakeholders
- Provide ad hoc client training
- Update customer contact information as needed
- Be a problem solver and suggest improvements to process
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Bachelor's degree or equivalent experience and/or training preferred
- Fluency in English, Spanish and other languages desired but not required
- Excellent communication skills
- Customer focus
- Initiative and ability to self-educate
- Strong problem solving and analytical skills
- Experience in Microsoft Office suite
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We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.
As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.
Skills Required
- Bachelor's degree or equivalent experience and/or training
- Fluency in English, Spanish, and other languages
- Excellent communication skills
- Customer focus
- Initiative and ability to self-educate
- Strong problem-solving and analytical skills
- Experience with Microsoft Office Suite
What We Do
Suvoda’s sole focus is to offer the industry’s leading SaaS solution for randomization and trial supply management. Suvoda’s Interactive Response Technology (IRT/IWRS) with Trial Intelligence combines the flexibility of a custom solution with the speed of a configurable platform, offering 4-6 week deployment, reimagined reporting, and easy integration.
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