Why Showpass?
At Showpass, we’re redefining how people experience live events. From music festivals to sports arenas, we create seamless, unforgettable moments that bring people together.
We’re a company built on experiences, not just for our customers, but for our team.
THE ROLE: On-site Support Representative
THE LOCATION:
St. Johns, Newfoundland (On-site at events)
THE PAY: $22/hour
THE DATE/ HOURS:
Must be available for training on August 6 & 7, 2025 and available between August 7- 24, 2025 for various hours. Must have a valid drivers license and access to a vehicle for all dates listed.
DEADLINE TO APPLY: July 9, 2025
Showpass is looking for individuals with a passion for the arts, entertainment, or live events to help facilitate an event in St.John’s, Newfoundland. This role is responsible for ensuring the event runs smoothly with all the various ticketing needs and requirements.
THE RESPONSIBILITIES:
- Support with onsite hardware setup, ticket transactions, and scanning
- Provide detailed explanations of venue configurations and seating arrangements to patrons
- Set up, maintain and troubleshoot various hardware items
- Work collaboratively with Showpass’ Client Success and Support teams to escalate issues for ticket buyers and event organizers
- Provide feedback to Client Success and other teams to improve products, site usability and level of service
- Ability to interpret and enforce client’s box office policies and procedures
- Coordinate the distribution of reserved tickets for pick-up
- Troubleshoot platform related issues
- Deliver exceptional customer service, adhering to company guidelines and addressing customer inquiries and issues effectively
- Promote a collaborative and supportive atmosphere among team members and within the organization
- Complete additional tasks on-site as delegated
THE QUALIFICATIONS:
- Experience working in the events/ticketing industry is an asset
- Experience working for a technology company in a B2B2C industry is an asset
- Must have a valid drivers license and access to a vehicle
- Ability to learn new software / hardware systems quickly
- Strong organizational and process-oriented skills
- Excellent verbal and written communication skills
- Must be empathetic and understanding of client/customer needs
- Ability to maintain a calm, positive and friendly attitude when dealing with clients and/or customers, especially in difficult situations
- Ability to navigate difficult conversations with poise and empathy
- Must be available as per the hours listed above (includes evenings and weekends)
Showpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualified applicants selected for an interview will be contacted.
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What We Do
We help make your events great! Showpass is a venue and event management software company building next-generation tech to empower anyone running ticketed events with the tools to make a bigger impact on their customers. Our tools combine cutting-edge software and hardware for seamless online and offline sales, while delivering event management operational tools on the same integrated platform. But what makes us different? Showpass offers a unique platform for collaboration between the key groups that power events. From venues, to organizers, to street teams, to attendees, we are focused on bringing people together through the magic of live events. We also happen to be powered by the most talented team in the industry, fostering innovation, creativity and disruption. These pillars support the Showpass culture which is built on a love for events, and all things food. That’s what makes us the fastest growing Canadian ticketing company. For Interviews, Press kits, and other inquires please contact [email protected]
