Site Support Manager

Organization Overview 

GreenLight Fund is a national nonprofit with a local focus that partners with communities to create opportunities for inclusive prosperity. We facilitate a community-driven process that matches the local needs of individuals and families not met by existing programs, to organizations with track records of success elsewhere. Working with communities, we identify, invite in and launch proven organizations, providing collaborative support so they can quickly take root and deliver change. Everything we do is designed to remove barriers to inclusive prosperity all too often rooted in racial inequities. Our impact increases exponentially as we address one specific, community-identified need each year, in each GreenLight site. 

To date, we have brought 55 evidence-based portfolio organizations across 14 sites, soon to be 15, invested $39M, and attracted an additional $320M from other funding sources, reaching nearly 750,000 individuals and families this past year alone.

To learn more about the GreenLight Fund, please visit www.greenlightfund.org. 

Position Overview

GreenLight Fund seeks a mission-driven, intellectually curious, and people-centered National Site Support Manager to join our Site Success team, which supports GreenLight sites to effectively and efficiently execute the GreenLight Method, and creates and maintains systems and processes for continuous learning – from each other, from our portfolio organizations and from our communities. The Site Support Manager will provide hands-on coaching to 4-6 GreenLight sites to ensure they have the knowledge, tools and capabilities they need to successfully implement the GreenLight Method with fidelity (note: site assignments will be dependent on location of the Site Support Manager).

The Site Success team is led by the Vice Presidents of Site Success (VPSS). The Site Support Manager will report to the Senior Site Support Manager and work collaboratively across the Site Success team and the GreenLight Fund national network. 

Key Areas of Responsibility

Guide, Coach & Advise GreenLight Sites

• Guide and onboard new site teams to effectively and efficiently implement each stage of the GreenLight Method selection process with fidelity, ensuring sites have the knowledge, tools and capabilities they need. Specifically:
  • Advise sites on development of local landscape analysis and needs assessment; 
  • Coach and guide sites as they conduct due diligence on prospective portfolio organizations, including financial analysis (including development of a 4-year budget), program model and scalability assessment, racial equity, and impact analysis
  • Provide hands-on support for sites in their first selection cycles, guiding and advising them to successful first investments (e.g., community engagement, Selection Advisory Council management and SAC preparation, site visits)
  • Support sites to develop Engagement Agreements with portfolio organizations in conjunction with the VPSS
  • Provide tailored learning and reflection opportunities for site teams at different stages of implementation to build the capacity to confidently implement the GreenLight Method with fidelity
• Ensure site teams have the knowledge, tools and capabilities to effectively implement portfolio management. Specifically:
  • Work in partnership with VPSS to identify opportunities for coaching and advising sites on portfolio management
  • Orient site teams on GreenLight’s guiding principles to portfolio management
  • Guide and advise sites through the operational expectations and responsibilities of portfolio management

• Conduct and share insights and analysis with site teams on finalist organizations’ ability to effectively scale and replicate impact in new communities 
• Lead site check-ins and serve as the main point of contact, directing site staff to the tools, resources, or Site Success team support they need to effectively implement each stage of the GreenLight Method 
• Ensure site teams complete portfolio management reporting requirements and maintain accurate, organized internal records.
• Ensure documents and resources related to site support are captured in the Resource Library and are easily accessible and navigable for site staff
• Coordinate with the National Impact team to ensure every site staff member has the onboarding and ongoing learning and development (L&D) opportunities they need to implement the GreenLight Method 
• Utilize reflective practices to continuously improve site support

Program Implementation 

• Provide hands-on support and capacity to new site EDs until their team is hired and onboarded (e.g., landscape analysis, community engagement Selection Advisory Council management and SAC preparation, full diligence)
• Provide temporary, time-bound support to sites that experience unexpected staff turnover to help sustain program-related needs 

National Network Collaboration and Participation 

• Provide ongoing feedback and opportunities for refinement and continuous improvement of the GreenLight Method to the Site Success team to ensure successful collaboration with the National Impact’s Model Design team.
• Support the National Impact Team and sites build a culture of learning by identifying and lifting up learning opportunities across sites based on annual portfolio data collection, portfolio-facing learning activities, and reflective practices.
• Participate in cross-functional work groups and collaborate on special projects that advance key organizational priorities

Required Qualifications

• A minimum of five years of experience with increasing levels of responsibility; 
• A deep commitment to removing barriers to inclusive prosperity so individuals and families can thrive, and an understanding of the challenges and inequities facing families living in communities experiencing poverty;
• Understanding of nonprofit impact/outcome measurement frameworks (logic model, theory of change)
• Experience coaching individuals and/or teams;
• Strong interpersonal skills and customer service orientation, including cultural agility skills necessary to work effectively with diverse people, teams, and communities;
• Strong project and time management skills, and the ability to prioritize and manage several projects concurrently;
• Outstanding research, writing and communication skills;
• Willingness to quickly learn and analyze new information;
• Ability to take initiative, solve problems independently, practice self- directed learning, and think creatively
• Flexibility, humor, and a passion for GreenLight’s mission;

Preferred Qualifications

• Bachelor’s degree in related field or equivalent work experience;
• Experience with the GreenLight Method from either working at a GreenLight site or with a GreenLight portfolio organization; 
• Ability to translate nonprofit impact and finance concepts into practical guidance for site teams 
• Experience using CRM databases for programmatic performance management  (e.g., Salesforce) 
• Experience with community engagement, centering lived experience and proximate voices; 
• Experience working in a national, multi-site organization and understanding of the dynamics that can arise between the national/headquarters and sites responsible for program implementation.

Location & Travel

Applicants must live in reasonable proximity to a GreenLight site: Atlanta, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Dallas, Denver, Detroit, Kansas City, Greater Newark, Philadelphia, San Francisco, or the Twin Cities. 

Applicants must be willing to travel to GreenLight sites as a part of this support role. It is estimated that this role will require approximately 10-15% travel annually, but could flex higher during active cycles based on site support needs.

Compensation

The salary for this position is $90,000. 

GreenLight Fund offers a generous benefits package that includes: 

• Health Insurance through Blue Cross Blue Shield (80% covered)
• Dental and Vision Insurance through Blue Cross Blue Shield (80% covered)
• Full coverage of all mental health visit copays through Blue Cross Blue Shield (100% covered)
• Safe Harbor (Match 100% of the first 3% of salary and 50% of the next 2%)
• Short and Long-Term Disability through The Hartford (100% covered)
• Basic Life insurance and AD&D through The Hartford (100% covered)
• Voluntary Life Insurance, Critical Illness, and Accident Insurance through The Hartford
• 10 company-wide holiday closings and 3 floating holidays
• The week between Christmas Day and New Year's Day off
• Up to 12 sick days (prorated for new hires)
• Up to 2 personal days (prorated for new hires)
• COVID-19 Benefits
• Vacation Days: Up to 15 days in years 1-3, 20 days in years 4-5, and 25 days in year 6 and beyond
• 12 weeks of paid parental leave for birth parents, 6 weeks of paid parental leave for non-birth parents
• Up to $175 monthly cell phone and WiFi stipend
• Up to $1,500 per year for professional development
• Access to Holisticly (40 Holisticly credits per month)