The Role
Supports daily site operations, service-level tracking, client and employee relationships, vendor coordination, complaint resolution, and food and beverage service delivery. Supervises vendor-partner teams, conducts training, manages events and employee requests, minimizes process deviations, and maintains consistent service, grooming, and presentation standards.
Summary Generated by Built In
About Site Supervisor:
To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.
• The Site Supervisor role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day-to-day operations and be able to track
and follow up on service levels.
• Key deliverables.
• Maintain healthy relationship with client/employees.
• Vendor relationship & on-the-go training.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
Roles & Responsibilities:
• Ensuring friendly, efficient and professional food & beverage service is provided to all employees of
clients.
• Familiarize yourself with events to ensure employee requests and needs are met.
• Supervise team members of the vendor partners to ensure smooth daily operations.
• Actively resolve complaints and challenges presented by the employees.
• Conducting vendor partners training and ensuring all their staff are competent in-service procedures.
• Impeccable grooming and personal presentation.
• Ability to maintain high and consistent standards.
Requirements
Prerequisites:
The ideal candidate should possess the following qualities:
• Bachelor’s degree or equivalent.
• 0-4 years of Experience.
• Food-Tech experience preferred.
• Hotel Management.
• Local language is mandatory.
Skills Required
- Bachelor's degree or equivalent
- 0-4 years of experience
- Food-Tech experience
- Hotel Management background
- Local language proficiency
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The Company
What We Do
GoKhana is a Bengaluru-based food-tech and hospitality company that digitizes food services for workplaces, schools, hospitals, homes, and restaurants. It provides end-to-end cafeteria management, including menu planning, food delivery, contactless ordering, real-time tracking, streamlined billing, and digital dining experiences. Its SaaS-enabled platform also supports corporate, educational, and healthcare institutions through integrated digital tools, while managed services include events, celebrations, and pop-up counters.
