The Role
Supervise high-intensity, hands-on site operations while assisting the Operations Manager. Track service levels, manage delivery SLAs, minimize process deviations, coordinate vendors, provide on-the-go training, maintain client and employee relationships, resolve conflicts, and maximize customer satisfaction and vendor engagement.
Summary Generated by Built In
Roles & Responsibilities
To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.
• The Site head role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day to day operations and be able to track
and follow up on service levels.
Key deliverables.
• Maintain healthy relationship with client/employees.
• Vendor relationship & on-the-go training.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
• Assertive and persistent in approach with an attitude of getting work done.
• Amicable and able to form and foster business relationships.
• Ability to handle conflict professionally.
• Ability to connect to on ground reality and act decisively and quickly.
• Ability to identify, understand and process data on a regular basis.
• Driven and motivated with an attitude to create an impact and go beyond what is asked.
• Professional Conduct and respect for co-workers.
• Honesty and Sincerity is a must.
Requirements
• Must have from Hotel Management background.
• 4- 6 years of experience.
• Fostac Trained.
• Food-tech Experience is an added advantage.
• Local language is mandatory.
Skills Required
- Background in Hotel Management
- 4–6 years of experience
- Fostac training
- Fluency in the local language
- Food-tech experience
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The Company
What We Do
GoKhana is a Bengaluru-based food-tech and hospitality company that digitizes food services for workplaces, schools, hospitals, homes, and restaurants. It provides end-to-end cafeteria management, including menu planning, food delivery, contactless ordering, real-time tracking, streamlined billing, and digital dining experiences. Its SaaS-enabled platform also supports corporate, educational, and healthcare institutions through integrated digital tools, while managed services include events, celebrations, and pop-up counters.
