Location:
Bogota, Cundinamarca, Colombia
Job ID:
R0081964
Date Posted:
2025-03-03
Company Name:
HITACHI ENERGY COLOMBIA LTDA
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
The Opportunity
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
How You'll Make an Impact
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Diagnoses and resolves IT-related issues effectively and efficiently.
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Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
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Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
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Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
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Conducts regular inventory checks for relevant hardware.
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Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
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Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
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Identifies and report potential risks that could impact the quality of OSS services.
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Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
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Hosts and assist third-party technicians.
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Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
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Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
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Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
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Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
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Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
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Responsible for the setup and deployment of hardware of various types of software. (when applicable)
Your Background:
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Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
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Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
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Proactive and solution-oriented mind-set
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Demonstrates an ability to work independently and is self-driven
Tools:
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Service Now
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MS Office 365
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Windows
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iOS
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Asset Management Tools.
Methodologies:
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Lean 6 Sigma
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ITIL
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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What We Do
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
