On-Site Services Specialist
Make an Impact Every Day!
Join our team and play a vital role in keeping workplace operations running smoothly. As an On-Site Services Specialist, you'll provide exceptional customer service while supporting mail, print, scanning, shipping/receiving, office services, and workplace support functions. This is a hands-on role for a dependable professional who enjoys variety, problem-solving, and working directly with customers.
What You'll Do
- Support daily mail, shipping/receiving, and package distribution operations
- Operate and maintain office equipment including copiers, printers, scanners, and postage machines
- Respond to customer service requests and provide timely solutions
- Perform scanning, document handling, filing, and records management tasks
- Assist with conference room and furniture setups
- Complete print, copy, fulfillment, and finishing projects
- Deliver completed work throughout the customer site
- Monitor equipment performance, replenish supplies, and maintain service logs
- Maintain organized work areas and ensure operational excellence
- Travel between buildings on the customer campus as needed
- Support additional office services and workplace functions as assigned
What We're Looking For
- High school diploma, GED, or equivalent experience
- Previous experience in office services, mailroom, print, copy, shipping/receiving, or customer support environments preferred
- Strong customer service and communication skills
- Basic computer proficiency, including Microsoft Office
- Ability to operate office equipment and learn new technologies
- Strong organizational skills and attention to detail
- Valid driver's license may be required based on location
Physical Requirements
- Ability to stand, walk, bend, and move throughout the workday
- Ability to lift and move materials up to 50 pounds
- Comfortable working in a fast-paced office environment
Why You'll Enjoy This Role
This position offers a variety of responsibilities, direct customer interaction, and the opportunity to develop skills across mail services, print production, workplace services, and office operations while being part of a supportive team environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma, GED, or equivalent experience
- Previous experience in office services, mailroom, print, copy, shipping/receiving, or customer support environments
- Strong customer service and communication skills
- Basic computer proficiency, including Microsoft Office
- Ability to operate office equipment and learn new technologies
- Strong organizational skills and attention to detail
- Valid driver's license may be required based on location
- Ability to lift and move materials up to 50 pounds
- Ability to stand, walk, bend, and move throughout the workday
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
