Device Monitoring & Sales Support Analyst
Pay: $20–$24/hour (DOE)
Location: Phoenix, AZ or Beaverton, OR (In-Office)
Travel: Minimal, as needed for training or occasional internal meetings
About Pacific Office Automation
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we’ve grown to over 30 branches across 10 western states and built strong partnerships with leading manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
We offer a collaborative, growth-focused environment with strong benefits, ongoing training, and long-term career opportunities. At POA, every voice matters, and we are committed to helping our employees succeed.
Position Overview
We are seeking a Device Monitoring & Sales Support Analyst to join our team. In this role, you will monitor device fleets using MPS Monitor, maintain accurate data, and provide reporting and insights that support sales and customer success.
This position is ideal for someone who enjoys working with data, solving problems, and supporting both internal teams and external clients. You’ll play a key role in connecting sales, operations, and customers.
Key Responsibilities
- Monitor customer print fleets in MPS Monitor for major accounts, ensuring accurate device onboarding, configuration, and status.
- Identify and resolve device or data issues with internal teams
- Support sales with data for proposals, renewals, and opportunities
- Create and maintain standard and ad-hoc reports for field sales (e.g., volume trends, device health, meter reads, under- or over-utilized devices).
- Prepare customer-facing reports and dashboards to support quarterly business reviews and key account meetings.
- Manage tickets and maintain accurate account/device information
- Analyze data to identify sales and optimization opportunities
- Collaborate with customer service, sales and billing to ensure alignment between MPS Monitor data and customer records.
- Assist with onboarding new accounts and devices
- Provide actionable insights and recommendations to sales and management to support account strategy and revenue growth.
Qualifications
- 1–2 years of experience in sales support, data analysis, or customer support (entry-level candidates considered)
- Strong Excel skills and ability to work with data
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and deadlines
Preferred:
- Experience with MPS Monitor or similar tools
- Background in managed print, technology, or B2B environments
- Experience with reporting tools (Power BI, Tableau, etc.)
What We Offer
- Career growth and advancement opportunities
- Collaborative, team-oriented environment
- Medical, dental, vision, and life insurance
- 401(k) with company match
- PTO, vacation, and sick leave
- FSA/HSA options
Equal Opportunity Employer
Pacific Office Automation is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration without regard to protected status.
Skills Required
- 1-2 years of experience in sales support, data analysis, or customer support
- Strong Excel skills
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and deadlines
What We Do
At Pacific Office Automation (POA), we take pride in being a privately held office technology and managed services provider headquartered in Beaverton, Oregon. Since our founding in 1976 by Terry Newsom, we have grown from a small photocopier business into the largest independent office equipment dealer in the United States. Today, we generate approximately $491 million in annual revenue and serve over 40,000 businesses across the western U.S. with a team of about 1,400 employees across 30+ regional offices in Oregon, Washington, California, Utah, Colorado, Arizona, Texas, Nevada, New Mexico, and Idaho. At our core, we offer a broad array of services focused on streamlining workplace operations. These include the sales and leasing of office equipment such as multifunction printers, copiers, fax machines, VoIP phone systems, and mailing equipment. We proudly partner with industry-leading hardware brands including Canon, Ricoh, Konica Minolta, Sharp, HP, and Lexmark to deliver customized solutions to our clients. Our Managed Print Services (MPS) form a cornerstone of our business, allowing customers to outsource print operations for greater efficiency, supply monitoring, device maintenance, and overall workflow optimization. Beyond print services, we have expanded into managed IT services and unified communications. We offer cloud-managed infrastructure, cybersecurity, network management, VoIP phone systems, and digital document management tools. These services are especially valued in sectors that demand high security and compliance, such as healthcare, legal, education, and government. Our IT division also integrates video surveillance systems and supports facilities management with services like EV charging station installations. Our service model emphasizes a strong local presence and fast response times. Each regional branch operates semi-autonomously, staffed with technical experts, account managers, and support personnel trained to resolve customer issues quickly. This decentralized approach enables us to maintain consistent service and support across our large geographic footprint. Our corporate motto, "Problem Solved," reflects our proactive, client-focused philosophy.
Why Work With Us
We’re unique because we offer end-to-end tech solutions under one roof. Our local ownership, rapid growth, and “Problem Solved” mindset create a rare mix of stability, innovation, and autonomy. You’ll grow your skills, make a real impact, be supported every step of the way—and build a lasting career you’re proud of.
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