Job Description:
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.
Job Summary:
This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations.
*** This role is fully on-site within a hospital facility in Gloucester, VA!
Essential Job Functions:
Handles ROI requests by retrieving and returning patient medical charts and accurately scanning records in accordance with established procedures, quality standards, and productivity guidelines
Validates requests and authorizations for medical record release based on company policy and legal guidelines. Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records
Maintains equipment in excellent working condition
Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactively identifying and resolving concerns
May handle incoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client
Maintains a clean, professional appearance and complies with the company dress code.
Maintains a clean and orderly work area, ensuring that records and files are properly stored before leaving the area
Maintains up-to-date knowledge of the applicable state laws and fee structures
Works within assigned scope and is flexible in accepting additional assignments or account coverage to prevent backlogs
Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws
Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release
Order paper records from storage vendors, scan them upon arrival, and ensure timely return to the storage company
Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release
Qualifications:
High school diploma or GED required
Minimum of 2 years’ experience in a medical records department or similar setting preferred.
Proficiency in Microsoft Office applications is a must
Must be able to use fax, copier, scanning machine
Strong documentation, communication, and customer service skills
Self-motivated, dependable, and able to work independently or as part of a team
Proven ability to maintain productivity, utilization and quality performance standards
Local to Gloucester, VA!
Physical Requirements:
Ability to sit or stand for extended periods of time
Physical capacity to lift and carry 25 lbs.
Manual dexterity is sufficient for long periods of typing, writing, and handling documents
Visual acuity to read documents and use a computer monitor
Clear speaking and hearing ability for communication
Adequate hand-eye coordination and sensory abilities for job-related tasks
Information Governance Accountabilities:
Understand the organization’s information governance program and associated responsibilities.
Participate in compliance education and role-specific training
HIPAA / Compliance:
Maintain the confidentiality of patient and client information
Comply with HIPAA standards and all relevant corporate integrity and security obligations.
Report unethical, fraudulent, or illegal behavior
Maintain current HIPAA certification annually
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Skills Required
- High school diploma or GED
- Minimum of 2 years' experience in a medical records department or similar setting
- Proficiency in Microsoft Office applications
- Ability to use fax, copier, and scanning equipment
- Strong documentation, communication, and customer service skills
- Self-motivated, dependable, able to work independently or on a team
- Proven ability to maintain productivity, utilization, and quality performance standards
- Local to Gloucester, VA
- Physical ability to lift and carry 25 lbs and sit/stand for extended periods
- Manual dexterity for typing, writing, and handling documents; visual acuity and clear communication
- Maintain current HIPAA certification annually and comply with HIPAA standards
What We Do
Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person – no matter where they are in their health journey – with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations.
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