Company: CGL
Department: IT Property & Casualty
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This role is currently vacant
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
The Site Reliability Specialist (SRS) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRAs execute tasks to maintain the health of the Eco system of the applications and services. These tasks also ensure the application operate smoothly and reliably with excellent user experience. This is an excellent opportunity to recent graduates.
How you will create impact:- Monitor system performance and availability, identify bottlenecks and points of failures, and take actions to rectify issues identified.
- Respond promptly to incidents following predefined plans and procedures. It includes batch jobs, message queues, system integration components and end user reported incidents.
- Analyze root causes of incidents following incident response plans.
- Prevent future occurrences of incidents by analyzing and fixing root causes.
- Build effective monitor and alerts to discover errors.
- Using development tools to analyze root causes of problems.
- Develop tools that monitor the Eco system and enable self-diagnosis.
- Adopt best practices, and continuously improve systems and processes to enhance reliability and performance.
- Collaborate with teams like Policy Fulfilment and business stakeholders to determine feasibility and troubleshoot issues.
- Work with external teams (e.g., DCM, Kyndryl) to integrate and optimize document services, providing assistance when needed.
- Stay up-to-date with industry trends, adopt best practices, and continuously improve systems and processes to enhance reliability and performance.
- Diploma or degree in Information Technology or Computer Science with at least 3 years of experience in application support including development and operation.
- Knowledge in software engineering, with proficiency in one or more programming languages.
- Knowledge in system administration and managing production environments.
- Proficiency in using monitoring and logging tools to track system performance and discover errors.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration skills to work with cross-functional teams effectively.
- Guidewire certification is an asset.
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support our peers.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Training and development opportunities to grow your career.
- Flexible work options to support personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Salary information
Expected salary range $60,574 to $100,956
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
Skills Required
- Diploma or degree in Information Technology or Computer Science
- At least 3 years of experience in application support, including development and operations
- Knowledge of software engineering
- Proficiency in one or more programming languages
- Knowledge of system administration and managing production environments
- Proficiency using monitoring and logging tools
- Strong problem-solving and troubleshooting skills
- Excellent communication and collaboration skills
- Guidewire certification
What We Do
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations. We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming. With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first. Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.
