At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members globally and rapidly growing
- Over $300 million raised in funding
- 3,000 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE TEAM:
The SRE team is part of Platform Engineering. Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience.
ABOUT THE ROLE:
Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system.
As an Engineering Manager, SRE, you will:
- Lead: Hire, coach, and set clear goals for the SRE team.
- Define SLOs: Agree SLOs with service owners and run the error budget policy.
- Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.
- Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.
- Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.
- Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.
- Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
- Measure outcomes: Track SLO attainment and member-facing reliability metrics.
- Support: Advise product engineering teams on reliability.
WHAT WE ARE LOOKING FOR:
- An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions
- A Professional who wants to own real systems in production and be measured on outcomes
- 10+ years in software engineering or infrastructure engineering roles
- 3+ years in engineering leadership roles
- Strong knowledge of SLIs, SLOs, SLAs, and error budgets
- Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry
- Experience using Terraform
- Working knowledge of Kubernetes, AWS, and Java
- Experience with canary rollouts, auto-rollback, and auto-scaling
- Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags
- The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives
- Experience running blameless retrospectives that uncover the root cause of complex issues
OUR TECH STACK:
- Cloud: AWS and Kubernetes
- Infrastructure as code: Terraform
- Observability: OpenTelemetry and Coralogix
- Service catalogue: Backstage
- Backend: Java, Python, and Go
- Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags
WHAT YOU’LL GET IN RETURN:
- Private Health Insurance
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Parental Leave days
- Family-Friendly Leave
- Personal L&D budget in the amount of 500 EUR per year
- Mental wellbeing platform Plumm
- WFH equipment allowance
- Sabbatical Leave
- Share options
- Team Events
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-BK1
#LI-Remote
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Skills Required
- 10+ years of experience in software engineering or infrastructure engineering roles
- 3+ years of experience in engineering leadership roles
- Strong knowledge of SLIs, SLOs, SLAs, and error budgets
- Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry
- Experience using Terraform
- Working knowledge of Kubernetes, AWS, and Java
- Experience with canary rollouts, auto-rollback, and auto-scaling
- Knowledge of reliability patterns including retries, backoffs, DLQs, transactional outbox, and feature flags
- Ability to plan, prioritize, and manage expectations during incidents and retrospectives
- Experience running blameless retrospectives that uncover root causes of complex issues
Tide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tide and has not been reviewed or approved by Tide.
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Flexible Benefits — Flexible working, paid volunteering, and manager-controlled recognition budgets are highlighted as part of the package in some locations, suggesting adaptable options that support different needs.
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Healthcare Strength — Health insurance is described as starting from day one and covering employees plus multiple dependents in India, with added mental-health resources such as unlimited cognitive behavioural therapy.
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Leave & Time Off Breadth — Policies mention 15 days of privilege leave alongside separate casual and sick leave, indicating a relatively comprehensive time-off structure in certain regions.
Tide Insights
What We Do
Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 550,000 members in the UK and more than 150,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide was awarded Innovative Product of the Year at the Growth Finance Awards 2022 and New Market Entrant of the Year at the UK-India Awards 2022. Tide was also named one of CB Insights global Fintech 250 and Beahurst’s The Fintech Top 50 for the UK in 2023. Tide facts: Tide is available for UK and Indian SMEs Over 550,000 UK members and growing rapidly Over 150,000 India members since December 2022 Over £200 million raised in funding Over 1,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, a technology centre in Hyderabad, India and offices in Gurugram, near New Delhi
