Site Reliability Engineer

WHAT WE DO

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

OVERALL PURPOSE

We are seeking an experienced Site Reliability Engineer to join our team. The ideal candidate should have a deep understanding of Microsoft Azure, cloud computing, and distributed systems. As a Site Reliability Engineer, you will be responsible for monitoring, maintaining and improving our Azure-based infrastructure and applications, ensuring their reliability, scalability, and security as well as acting as the technical escalation to both Junior and Intermediate Site Reliability engineers and representing the Site Reliability team in CAB as approver. You’ll also play a key role in guiding reliability practices, mentoring the team, and improving how we operate.

Responsibilities will include: 

• Monitor system health, alerts, and application behaviour, responding to incidents and contributing to root cause analysis and remediation
• Triage and resolve service requests related to cloud infrastructure and applications in a timely manner
• Build and continuously improve monitoring and alerting using Azure-native tooling (Azure Monitor, Log Analytics, KQL) to provide meaningful visibility into system performance
• Analyze performance, reliability, and usage metrics to identify optimization opportunities and potential risks
• Partner with our internal Developers and DevOps teams to build, monitor and manage highly available, reliable, scalable and resilient architectures with high levels of visibility on Azure
• Partner with Microsoft to resolve complex remediation and improvement as required in our Azure environment
• Identify gaps in logging, metrics, and tracing, and collaborate with developers to improve overall system visibility
• Partner with our internal SecOps team to ensure the security of the Azure infrastructure and applications by implementing and enforcing security policies and best practices
• Develop and maintain automation scripts and tools to streamline deployment and management of Azure services
• Continuously research and evaluate new Azure features and services to optimise our infrastructure and improve our application development workflows
• Participate in on-call rotation to provide 24/7 support for critical systems
• Act as a monitoring resource on all Changes and Releases happening in your on-call rotation as is required.

THE COMPETENCIES WE’RE AFTER

• Strong written and verbal communication skills
• Ability to communicate complex technical concepts to non-technical stakeholders
• Ability to work independently and as part of a team
• A proactive, collaborative and high attention to detail approach to issues
• A quick and hungry learner
• Highly credible and trustworthy with an open and honest approach
• Strong planning skills and ability to prioritise
• Adaptable and flexible with resilience to change and ambiguity
• Adaptable between proactive and reactive support in real time
• Ability to mentor and grow others
  

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 3-5 years experience in a Site Reliability Engineering, DevOps, or Software Engineering role
• Strong understanding of Azure services such as Web Applications, Functions and Application Gateways
• Experience working with cloud platforms (Azure preferred)
• Experience with observability tooling
• Experience in monitoring, logging and troubleshooting in Azure using App Insights,  Azure Monitor, Log Analytics, Logic Apps  and Query Performance measures in SQL Databases
• Experience with automation tools such as PowerShell, Azure CLI and ARM templates
• Strong troubleshooting and problem-solving skills
• Excellent communication and collaboration skills to work with cross-functional teams
• Familiarity with CI/CD pipelines and modern DevOps practices (e.g. GitHub Actions, Azure DevOps)

• Experience with OpenTelemetry or vendor-neutral observability approaches
• Experience with microservices or modular monolith architectures
• Exposure to performance or load testing practices
• Experience with tools such as Grafana and Prometheus or similar platforms